Implementation Consultant, HighQ

Thomson Reuters•Eagan, MN

2d•Remote

About The Position

Reporting to the Professional Services Manager, your prime responsibility will be to architect, design and build solutions on the HighQ platform based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. You will also be required to onboard and train clients. This is a client facing role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You’ll be able to effectively manage multiple client accounts. As an Implementation Consultant, you’ll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods. You’ll need to demonstrate both your technical and business knowledge and relate this to specific situations. About the Role: Provide a value-add service to Legal Software customers through training, implementation and best practice consulting Work with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goals Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end to end solutions Partner with leadership on business-critical initiatives

Requirements

1-2 years of implementation experience
Strong problem-solving skills
Excellent communication skills
Proven customer satisfaction
Ability to communicate across all client organization levels
High initiative and team orientation
Technical affinity for software and data analytics
Ability to handle stress and meet deadlines
Ability to work independently
Consultative and client-focused problem-solving skills
Strong business and financial understanding

Nice To Haves

Legal Software product knowledge
Experience in a corporate legal department or law firm

Responsibilities

Architect, design and build solutions on the HighQ platform
Onboard and train clients
Work with a range of client stakeholders
Communicate solutions in a clear and concise manner
Project manage solutions delivered to clients
Effectively manage multiple client accounts
Provide a value-add service to Legal Software customers through training, implementation and best practice consulting
Work with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goals
Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end to end solutions
Partner with leadership on business-critical initiatives

Benefits

Flex My Way policies
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development
Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan