Implementation Consultant (North America - Ice Hockey)
About The Position
Hudl is seeking an Implementation Consultant to join their team, focusing on onboarding and educating high-tiered elite customers, particularly in the North American ice hockey and volleyball markets within the College & Professional business unit. This role requires advanced product knowledge to ensure a seamless implementation process and acting as a subject matter expert to enhance user skills through Hudl Academies. The consultant will be a key communicator, training customers, providing customer feedback to product teams, and collaborating with various departments like Support, Sales, and Education.
Requirements
- Sportscode experience, with a deep understanding of the software to train customers effectively.
- Adaptability to pivot and adjust to evolving strategies, and a willingness to learn new products, sports, and workflows.
- Problem-solving skills, with knowledge of both software and hardware to navigate complex camera and network installations.
- Effective training abilities, capable of breaking down complex concepts into simple steps and adapting training style for interactive sessions.
- Team-focused attitude, willing to assist wherever needed to ensure team success.
- Willingness to travel on a monthly basis to visit customers.
Nice To Haves
- Customer-facing experience, particularly in training or education roles.
- Global experience, including working within a distributed team and collaborating with international colleagues.
Responsibilities
- Be a strong communicator, ensuring alignment between the Sales team and customers on short- and long-term goals.
- Train customers by understanding their unique workflows and ensuring they are set up for success with Hudl products.
- Act as the voice of the customer, understanding the needs of elite customers and providing direct feedback to product teams.
- Collaborate with Support, Sales, and Education teams to surface customer insights and execute the global training strategy.
Benefits
- Flexible vacation time
- Company-wide holidays
- Timeout (meeting-free) days
- Remote work options
- Professional development resources and opportunities
- Technology and hardware for work
- Employee Assistance Program
- Employee resource groups
- Fitness partner (Peerfit)
- Medical insurance (including vision, dental, fertility healthcare, and family forming benefits)
- 401(K) matching up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
