Implementation Consultant (North America - Ice Hockey)

Hudl•Lincoln, NE

13d•$63,000 - $106,000•Hybrid

About The Position

Hudl is seeking an Implementation Consultant to join their team and lead the onboarding and continued education for their highest-tiered elite customers. This role involves utilizing advanced product knowledge to provide added value to organizations, ensuring a seamless and successful product implementation process. The consultant will focus on key professional customers within the North American hockey and volleyball markets in the College & Professional business unit, serving as a subject matter expert to enhance user skills through Hudl Academies.

Requirements

Sportscode experience, with the ability to train customers and help them maximize their subscriptions.
Adaptability to pivot and adjust to evolving strategies, with a willingness to learn new products, sports, and workflows.
Problem-solving skills, with knowledge of both software and hardware to navigate complex camera and network installations.
Effective training skills, capable of breaking down complex concepts into simple steps and adapting training style for interactive and impactful sessions.
Team-focused attitude, willing to do whatever it takes to see the team succeed.
Willingness to travel on a monthly basis to visit customers.

Nice To Haves

Customer-facing experience, particularly in training or education roles.
Global experience, including working within a distributed team and collaborating with international colleagues.

Responsibilities

Be a strong communicator, ensuring alignment between the Sales team and customers on short- and long-term goals.
Train customers by understanding their unique workflows and ensuring they are set up for success with Hudl's products.
Act as the voice of the customer, deeply understanding the needs of elite customers and providing direct feedback to product teams.
Collaborate with Support, Sales, and Education teams to surface customer insights and execute the global training strategy.

Benefits

Flexible vacation time
Company-wide holidays
Timeout (meeting-free) days
Remote work options
Professional development resources and opportunities
Tech stack and hardware provided for work
Employee Assistance Program
Employee resource groups
Fitness partner (Peerfit)
Medical insurance (including vision, dental, fertility healthcare, and family forming benefits)
401(K) matching up to 4%