Implementation Consultant I

Singapore Post•Miami, FL

About The Position

The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.

Requirements

Strong organisational skills and attention to detail
Customer-facing confidence in a training or facilitation context
Comfortable following structured delivery playbooks and escalating appropriately
Appetite to grow: IC I is a development role with a defined path to IC II
Experience in a customer-facing training, onboarding, or support role
Strong written and verbal communication skills

Nice To Haves

Foundational understanding of field service management or trade-based businesses (desirable)
Familiarity with SaaS products or field service management software (advantageous)

Responsibilities

Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers
Guide customers through foundational product setup: company profile, users, service types, and basic job workflow
Conduct data and design sessions including forms, layouts, and report configuration
Lead Hypercare and Getting Started calls within the first 30 days post-go-live
Maintain customer records in Salesforce including session notes, completion status, and readiness scores
Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope
Actively participate in team learning, product update briefings, and quality reviews
Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers

Benefits

Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards