Implementation Consultant, Enterprise Intelligence

AlphaSense

1d•$100,000 - $125,000•Remote

About The Position

We are looking to add an Implementation Consultant to our growing Enterprise Intelligence offering at AlphaSense. This role will oversee the implementation of a high volume of client implementations in coordination with client technical teams, and collaborate with internal stakeholders (Account Management / Account Executives) to ensure success. This role is post sales focused and will serve as the bridge between the pre-sale technical implementation and the post implementation account rollout. Given the new release of the Enterprise Intelligence product offering, you will be an important partner in shaping the future of enterprise account management and support. In this position, you will play a crucial role in ensuring a successful implementation & rollout of our Enterprise Intelligence product for both new and existing/upsell customers. You will be responsible for managing the post-sale implementation process, collaborating with cross-functional teams, and ensuring a seamless transition for our clients to ensure adoption. You will work closely with both the Technical Implementation and Account Management teams.This role requires strong project management skills, excellent communication, and experience creating and documenting playbooks for large scale rollouts.

Requirements

At least 4+ years of experience as an implementation manager, customer-facing project manager and/or in enterprise customer success
Passionate about learning and always seeking the next challenge
Robust problem-solving and critical thinking abilities
Ability to work collaboratively in a cross-functional team environment
A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs
Obsessed with adding value to the client experience
Ambitious, with impeccable integrity and curiosity
Comfortable analyzing and leveraging data to inform decision making
Demonstrates excellent organizational skills and attention to detail

Nice To Haves

Experience with any/all of the following: Intercom, Salesforce, JIRA, Tableau, Catalyst

Responsibilities

Develop and execute detailed project plans, ensuring alignment with client goals and expectations
Coordinate with cross-functional teams, including account management, product, marketing and sales, in order to gather necessary resources for a successful implementation
Conduct regular meetings and communications to keep internal and external clients informed of implementation progress
Create and modify training programs for each client engagement
Collaborate with marketing to create documentation for clients to support training needs
Proactively identify potential risks and issues during the implementation process and develop mitigation strategies
Establish key performance indicators (KPIs) and regularly monitor and report on team and individual performance
Use data-driven insights to make informed decisions and improvements
Develop and maintain comprehensive playbooks to guide future implementations
Partner with Account Managers and Adoption Specialists to drive adoption and value realization