(Remote) IMPLEMENTATION CONSULTANT (BILINGUAL FR/EN) – HEALTHCARE / EHR

Harris

6d • Remote

About The Position

Arc Health, a division of Harris, is seeking an Implementation Consultant (bilingual Fr/en) – Healthcare / EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare organizations. In this role, you will work directly with clients to configure, implement, and optimize workflows, playing a key part in improving patient care through technology. You'll collaborate with cross-functional teams and guide customers through successful system adoption. This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50% travel during key project phases.

Requirements

• Bilingual (French & English) - required to support clients in Quebec and internationally
• Experience implementing or supporting EHR/EMR or healthcare IT systems
• Ability to travel up to 50% during key project phases
• Strong communication and presentation skills, with the ability to simplify complex concepts
• Proven ability to manage multiple priorities in fast-paced, client-facing environments
• Self-driven and resourceful problem solver
• Experience with tools such as Smartsheet, Confluence, JIRA, CRM systems
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

Nice To Haves

• Experience with Quebec healthcare workflows
• Hands-on experience implementing EHR/EMR systems
• Strong understanding of hospital operations and clinical processes
• Ability to translate clinical workflows into system configuration

Responsibilities

• Gather and document client workflow and business requirements
• Configure and implement EHR solutions tailored to customer needs
• Analyze client processes and recommend workflow improvements and system optimizations
• Deliver end-user training and develop supporting documentation and guides
• Manage project issues and escalations, ensuring timely resolution
• Collaborate with cross-functional teams to meet project milestones and deliverables
• Support change requests, including impact analysis and effort estimation
• Track implementation activities and issues using CRM and project tools
• Contribute to successful project delivery aligned with timelines and performance goals

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level