Implementation Communications Consultant

Fidelity Investments•Smithfield, RI

About The Position

As an Implementation Communications Consultant, you will lead Fidelity clients to develop the implementation strategy and then operationalize that strategy to build and deliver high-quality, efficient communications to participants in the Strategic, Large, Select and Mid-Market segments. You will deliver critical information to plan participants during periods of change. Your focus will be on sophisticated, new client implementations, new plan setups, corporate actions, and other large event projects.

Requirements

At least 2 years' communications consulting experience preferred
Confirmed project management experience required
NASD Series 7 and 63 licenses (must be acquired within 90 days of hire)
Proven understanding of communication processes from writing and design through distribution across multiple media (print, email, internet, video)
Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message
Ability to think critically and make decisions independently
Knowledge of the communications and financial industry standards
Knowledge of Fidelity's communications offerings and capabilities for a multitude of product offerings
Consultative selling skills and experience
Client servicing skills and experience

Nice To Haves

Experience in employee benefits communication and/or financial services preferred

Responsibilities

Coordinate with the client on a communication and education strategy for the project, uncovering key client priorities and needs
Highlight Fidelity's customization abilities and build into the strategy (where applicable)
Review project requirements and estimate the hours needed to complete, by building a communications project plan or timeline, coordinate project plan results and dates and provide status updates
Acquire client, plan and project information from the client, internal partners, and prior record-keeper to develop communications
Draft print and email communications, microsites, forms, employee meeting presentations, and other informative components ensuring high PADU adherence and cost efficiencies
Review communications with Fidelity legal/compliance, internal service team and the client.
Coordinate production, setup, and delivery of communications
Hold communication collaborators accountable for delivery dates and document completion dates
Position various communication campaigns with clients and acquire high adoption rates
Complete project on time and within budget with high client happiness and upon project completion, reliably transition client to ongoing CC (Communication Consultant)
Represent CE (Communication and Education) in internal projects and initiatives
Act as a knowledgeable resource for internal business partners on CE implementation services