Implementation Account Manager

PPLSI

1d • Remote

About The Position

Under moderate supervision, the Business Solutions Implementation Manager II is responsible for managing the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.

Requirements

• College Degree or extensive LegalShield knowledge, Preferred
• 0-1+ years prior experience working in customer service
• Employee Benefits and industry knowledge
• Proficient in Word, Excel, and PowerPoint
• Strong written and verbal communication
• Excellent listening, negotiation, and presentation abilities
• Adaptable and organized with ability to build rapport with customers
• Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.
• An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.
• Requires an individual with a positive professional attitude who can work as a part of a team or individually.
• Critical thinking and problem-solving skills
• Proactive approach with a passion for service and an ability to thrive in a results driven environment
• Requires the ability to work under pressure and quickly adapt to change

Responsibilities

• Scope of the Role: The Business Solutions Implementation Manager II will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.
• Performance Outcomes: Implementation Management
• Onboarding new clients
• Develop implementation schedules and timelines
• Prepare meeting presentations and document deliverables
• Provide frequent status and progress reports through detailed project planning tools
• Partner with customer to develop and implement employee communication strategy
• Ensure appropriate and accurate system and contractual set-up
• Participate in sales presentations when necessary
• Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
• Review various reports to ensure group accounts are up to date
• Handle inquiries received by phone, fax, email, or mail
• Should be able to handle sensitive group accounts and be able to prioritize
• Provide support to internal departments regarding group inquiries
• Build and maintain relationships with client and brokers
• Customer Support: Understand customer demands and expectations and meet these in a timely manner, always addressing any challenges or concerns the customer or associate may have regarding group business
• Lead internal and external meetings
• Answer incoming calls, make outgoing calls to investigate and correct errors
• Stands as the point of contact for the clients and brokers
• Other duties as assigned by leadership

Benefits

• Commitment to Equal Opportunity
• We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.
• We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
• If you require a reasonable accommodation to complete the application process, please contact Human Resources at: [email protected].
• PPLSI is an Equal Opportunity Employer.
• PPLSI does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided on the basis of qualifications, merit, and business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree