Implementation Manager
Broccoli AI
•$75,000 - $100,000
About The Position
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one. This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Requirements
- 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
- Strong communicator who can make AI and technical concepts simple for non-technical users.
- Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Ability to thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Responsibilities
- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
- Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
- Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
