Impact Manager

City Year•Cleveland, OH

1d•Onsite

About The Position

Impact Managers (IMs) lead and develop teams of full-time student success coaches (Americorps Volunteers) as idealistic, emerging leaders and practitioners who provide holistic support to students, classrooms, and school communities. Reporting to the Managing Director of Impact and working primarily from partner school(s), IMs play a critical role in implementing City Year’s Whole School, Whole Child (WSWC) service model, mission, and practices. This position is responsible for three core areas of work: team development and experience, school partnerships, and City Year’s impact goals. Impact Managers support their teams through a challenging and rewarding year of service while helping create the conditions for student and school success.

Requirements

Experience in youth development, people management, education, or comparable experience
Authorized documentation to work in the United States
Ability to pass criminal background checks as required for working with school-age children

Nice To Haves

Experience coaching, supervising, or developing young adults
Experience working in schools or youth development settings
Experience using data to inform decisions
Knowledge of local school district context is a plus
City Year/AmeriCorps experience is a plus

Responsibilities

Lead, manage, and coach up to 2 school teams of 18-25-year-olds completing a year of AmeriCorps service to achieve service impact with students and reach their leadership development potential.
Monitor performance through consistent bi-weekly check-ins, clear expectations, and timely feedback to address challenges, balancing accountability with the developmental needs of early-career adults.
Mentor student success coaches through career exploration and decision-making, helping them clarify their post-service goals and build skills and networks to pursue their next step.
Ensure student success coaches successfully meet AmeriCorps service requirements, including service hours, documentation, and adherence to prohibited activities and program policies.
Foster a positive, inclusive team culture that supports collaboration and belonging.
Lead team in implementing City Years’ service model, including classroom support, individualized tutoring, schoolwide initiatives, extended learning time, and other supports aligned to school priorities.
Coach team members to deliver differentiated tutoring and coaching for students in English-Language Arts, math, and interpersonal skills development.
Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.
Ensure accurate and timely collection and entry of service and student data.
Responsible for formal observation and coaching cycles of service delivery.
Serve as the primary liaison between City Year and the school, building strong relationships with principals, teachers, and staff to align service with school priorities and follow through on shared decisions.
Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.
Collaborate effectively with teammates to achieve sitewide goals and foster an inclusive environment.
Contribute to corps member learning by leading or cofacilitating training sessions during start-of-year onboarding and ongoing learning & development days.
Reinforce centralized training through on-the-job coaching, reflection, and team learning activities.
Role model a growth mindset and commitment to City Year’s culture and values as a leader within a youth-serving organization.
Perform additional responsibilities as assigned by the direct supervisor to advance City Year’s mission.