Impact Evaluation Specialist II

Wounded Warrior Project•San Diego, CA

7d•$75,219 - $94,024•Hybrid

About The Position

The Wounded Warrior Project (WWP) Impact Evaluation Specialist II plays a key role in monitoring program operational metrics, implementing evaluation plans, and developing reports that communicate program impact. This role also supports organizational priorities related to operational monitoring and outcome reporting by serving as a key point of contact for executive leaders, WWP strategic project teams, and external partners or collaborators. This role also contributes to team capacity-building by supporting training efforts and serving as a technical resource for evaluation activities.

Requirements

Four years of experience in program monitoring and evaluation, business analytics, or related roles.
Four years of experience generating reports and dashboards from customer relationship management (CRM) or case management software.
Four years of experience using data visualization software (e.g., Tableau or Microsoft Power BI) for data visualization.
Three years of experience developing and delivering reports and presentations to executive leaders.
Two years of experience working with online survey platforms.
Bachelor’s degree in business, public health, evaluation, social science or other relevant field of study. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
Ability to obtain ASIST Certification within 1 year of hire.
Salesforce Superbadge: Lightning Experience Reports & Dashboards Specialist.
Salesforce Associate Certification.

Nice To Haves

Experience conducting evaluations within a nonprofit, veteran services, healthcare, or social services organization.
Experience with mixed-methods evaluation projects, including the integration of qualitative and quantitative data for decision-making.
ASIST Certification.
Qualtrics CoreXM Expert Certification.

Responsibilities

Lead the design and administration of surveys that assess the impact and effectiveness of WWP services. Develop new evaluation forms and survey instruments. Monitor and evaluate survey performance.
Lead the development of program data collection and reporting business requirements. Serve as a point of contact for strategic projects involving new or changing data collection and evaluation objectives.
Contribute to data governance efforts to help ensure the quality and consistency of program monitoring and evaluation activities.
Collaborate with data governance, IT, and program teams to facilitate cross-program alignment and adherence to established data collection and reporting standards. Serve as the lead for action reports generated from data governance audits and inventory activities.
Follow best practices in data collection, storage, analysis, and governance. Train new team members in these practices and promote or recommend updated guidance to enhance evaluation activities.
Collaborate with teams to align evaluation activities with programmatic and strategic goals. Recommend key performance indicators (KPIs) to evaluate program operations and impact in support of strategic objectives and decision-making.
Utilize descriptive statistics to summarize and present operational and outcome data. Ensure accurate interpretation of findings by verifying definitions and use cases for reported indicators.
Collaborate with MD&I leadership and the operations specialist to develop reporting templates and guidelines for level I specialists.
Ensure the timely completion of evaluation projects by maintaining clear timelines and deliverables.
Collaborate with impact data analysts to develop evidence-based predictions and key insights on WWP programs and services. Routinely report on progress and trends toward quarterly and annual goals.
Utilize program operational and outcome data to develop evaluation reports (including visualization dashboards and written reports) that present clear visuals, key insights, and detailed program performance.
Communicate actionable insights to improve and optimize the effectiveness and efficiency of services and operations.
Collaborate with the MD&I operations specialist to maintain and report on MD&I operational systems.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other related duties as assigned.

Benefits

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave