MISSION IMPACT SPECIALIST
About The Position
Reporting to the Vice President of Mission Impact, you'll help ensure our supportive housing communities remain safe, stable, and responsive to resident needs by serving as a key liaison between operations, resident services, and community partners. The Specialist aligns daily project execution with strategic mission goals. Within your first six months, a successful Mission Impact Specialist will: Become the primary point of coordination between Community Managers, service providers, and the Mission Impact team. Lead blended management meetings that strengthen collaboration and improve resident outcomes. Implement and maintain systems for collecting and analyzing resident services data to identify trends and opportunities. Support staff through training, onboarding, and policy implementation that enhances service delivery and resident stability.
Requirements
- Five (5) years of professional experience with permanent supportive housing projects and programmatic structures for highly vulnerable groups; a Master’s degree in related fields may substitute for one year of experience
- Educational background or certifications in social work, behavioral health, public policy, or a related field.
- Strong project management, organizational, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to engage audiences ranging from residents to executive leadership.
- Ability to collaborate across departments while managing complex situations with professionalism and empathy.
- Intermediate proficiency with Microsoft Office and Google Workspace.
- Willingness to learn and utilize technology platforms such as Airtable, Yardi, and Power BI.
Nice To Haves
- Bachelor's degree in Social Work, Public Policy, Behavioral Health, or a related discipline.
- Experience with grant administration, reporting, and compliance.
- Experience with data analysis and resident services provision in affordable housing
- Lived experience with homelessness, housing instability, or housing assistance programs.
Responsibilities
- Help maximize service funding to improve resident outcomes and long-term property sustainability.
- Support service provider contracting, budgeting, reporting, and compliance.
- Recruit, supervise, and support Resident Service Coordinators and interns.
- Develop onboarding materials, training programs, and operational tools that improve collaboration across teams.
- Coordinate communication between Community Managers, service providers, and the Mission Impact team.
- Lead blended management meetings and help resolve resident concerns before they escalate into crises.
- Support emergency response efforts while prioritizing resident safety and housing stability.
- Analyze resident services data to identify trends and recommend proactive interventions.
- Implement grants and monitor progress toward resident outcome goals.
- Facilitate resident surveys, focus groups, and tenant councils.
- Translate data into actionable strategies that strengthen resident success.
- Represent Full Circle Communities in local and national housing initiatives.
- Maintain mission-related databases and reporting tools including Airtable, Yardi, and Power BI.
- Prepare grant reports, compliance documentation, and organizational reporting.
- Monitor service delivery metrics to ensure compliance with funder requirements and organizational standards.
Benefits
- Hybrid work environment with up to three remote days per week
- 11 days of paid vacation
- 12 paid company holidays
- 3 floating holidays
- Employer-supported medical, dental, and vision insurance
- Paid parental leave
- SIMPLE IRA with up to a 3% employer match
- Employee Assistance Program
- Up to $5,250 annually for professional development and education assistance
- Opportunities for career growth within a mission-driven organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
