Immigration Support Services Supervisor

Ogletree Deakins•Austin, TX

17h•Remote

About The Position

The Immigration Case Supervisor is responsible for overseeing the queue of work in the Petition Assignment Tool (PAT) that is ready for in-office filing, ensuring even distribution of work across the team, and the accurate and timely processing of filings. This role includes developing review schedules, coordinating with case managers, and supervising the Assembly and Clerk teams to ensure efficient operations and compliance with company policies. This position may be remote, but the successful candidate must reside in a state where we have a physical office. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.

Requirements

High school diploma or general education degree (GED)
4+ years of experience
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Attention to detail and a commitment to accuracy.
Ability to work collaboratively in a team environment.
Proficiency in relevant software and tools.
Ability to pivot and adapt to quick changes.

Responsibilities

Oversee the queue of filings in the PAT (Petition Assignment Tool) system.
Assign cases to assemblers and monitor their progress.
Manage a personal caseload of filings while ensuring timely and accurate processing.
Print, gather, and scan all necessary documents for case managers.
Collaborate with case managers to complete petitions, ensuring all required information is included.
Review completed petitions for accuracy, verifying signatures, attached forms, and ensuring no pages or barcodes are missing.
Troubleshoot and resolve issues when required items for filings or case work are missing.
Develop and manage the review schedule.
Coordinate with case managers to address any missing information and incorporate necessary additions.
Create and include photographs as needed.
Handle late petition submissions efficiently.
Conduct end-of-day reviews of the PAT system to ensure all cases have been processed and dispatched.
Supervise the Assembly and Clerk teams, providing guidance and support.
Approve time-off requests for team members.
Address and resolve any questions or concerns from team members.
Conduct annual performance meetings with team.
Monitor and ensure the completion of job duties by team members.
Maintain effective communication with all relevant stakeholders.
Ensure compliance with company policies and procedures.
Continuously seek opportunities to improve processes and enhance efficiency.
Other duties as assigned.

Benefits

Paid Time Off
Paid Sick Leave
a 401(k) matching program
Profit Sharing
Paid Holidays
Paid Parental Leave
affordable Health and Life Insurance including Dental & Vision coverage
Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
Tuition Reimbursement
an Employee Assistance Program