Immigration Services Manager

Frederick County Government•Winchester Hall - Frederick, MD

8d•Hybrid

About The Position

The Immigration Services Manager leads the County’s efforts to support immigrant and refugee communities through strategic program development, policy guidance, and community engagement. This role oversees integration initiatives, builds partnerships with community organizations, and advises County leadership on policies and services that advance equity, access, and inclusion. The manager also coordinates cross-departmental efforts, and ensures that immigrants are connected to the resources they need. Supervision is received from the Director of Communications and Public Engagement.

Requirements

Associate’s degree in human services, social work, public health, political science, communications or a related field
5 years of experience in human services work
2 years of working with immigrant or refugee organizations or in a community engagement, policy development, or program management role
Possession of a valid driver’s license
A successful incumbent operating in this role displays the following: Knowledge of laws, regulations, and requirements regarding immigrant and refugee population
Working knowledge of immigrant population and issues that affect them
Considerable knowledge of immigration, human services and community resources available in Frederick County, along with Federal and State programs
Knowledge of eligibility and application requirements for programs for immigrants
Knowledge and understanding of best/promising practices related to immigration at local, state and national levels
Ability to work positively and effectively, with patience and empathy with co-workers and individuals
Skills in program development with consideration for the needs and priorities of immigrants, while working within the constraints of a fixed annual budget
Ability to lead collaborative efforts with community stakeholders to identify gaps and build service delivery mechanisms to address the needs of immigrants
Ability to analyze community problems and develop sound and appropriate recommendations
Ability to work independently and exercise tact and judgment in dealing with community groups
Ability to effectively present information in one-on-one and community group settings
Discretion and good judgment in dealing with sensitive and personal information with ability to maintain appropriate confidentiality
Strong and effective spoken and written (English) communication skills including the ability to clearly explain policies and procedures
Ability to establish and maintain effective working relationships with co-workers, representatives of cooperating agencies and the general public

Nice To Haves

Substitutions for the above-listed required education and experience are a Bachelor’s Degree with 3 years of experience as described above or a Master’s Degree with 1 year of experience as described above.
Experience in human services program and policy development
Budget or fiscal work experience
Grants writing or grants administration work experience
Experience managing or creating immigrant integration programs
Secondary language skill with a preference for Spanish
Experience working in a local government setting

Responsibilities

Manage and implement immigrant integration and multicultural programs, including citizenship initiatives, English language learning, job readiness services, and other efforts that expand economic, social, cultural, and civic opportunities for diverse communities.
Assess community needs, maintain an up-to-date inventory of County and non-profit services, and update the immigrant and refugee resource guide to identify service gaps, reduce barriers, and ensure accurate, accessible information for immigrant, refugee, and multicultural communities.
Support and coordinate existing County initiatives and educational outreach efforts related to immigrant and refugee affairs, including serving as the staff liaison to the Immigrant Affairs Commission.
Serve as a policy advisor on immigrant, refugee, and multicultural affairs, providing guidance to County leadership and departments.
Promote, educate, and advocate for the needs and priorities of immigrant and refugee communities to policymakers, County leadership, and community stakeholders.
Build and maintain collaborative relationships with organizations that support immigrant, refugee, and multicultural communities, including nonprofits, businesses, faith-based groups, neighborhood associations, and advocacy organizations. Partner with these organizations on special projects and community initiatives.
Represent the County at events, forums, and intergovernmental meetings.
Develop and maintain data sets, performance measures, and evaluation frameworks to assess community needs, monitor service accessibility, identify disparities, and inform policy and program improvements for immigrant and refugee residents.
Analyze demographic, service utilization, and community outcome data; prepare reports and presentations to communicate findings, track progress, and inform county leadership, stakeholders, and the public.
Perform other related duties as required.

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan