Immigration Services Assistant (Office Automation)

Citizenship and Immigration Services•Spokane, WA

27d

About The Position

The Immigration Services Assistant (Office Automation) supports the USCIS Adjudication Services Process by assisting Immigration Services Officers and providing direct service to customers. The position manages files, databases, and correspondence; conducts security checks; researches and analyzes data; and prepares reports. At the full performance level, the assistant handles the responsibilities below. At developmental grade levels, assignments are narrower in scope, less independent, and less complex. The assistant pre-screens customer applications and submissions for accuracy, completeness of initial supporting documentation, and eligibility for benefits. The role also maintains subject matter files, technical instructions, and operating procedures; performs analysis and quality-control reviews of immigration files, reports, information systems, and databases; and updates information to maintain data integrity. Additional work includes routing applications requiring expedited service or fee waivers, producing sensitive and secure documents, managing case records and file movement, supporting mail operations, and preparing case files for adjudication or interview by Immigration Services Officers.

Requirements

Be a U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
May be required to serve a one-year probationary period.
Type at least 40 words per minute; applicants may self-certify this ability in a statement.
Possess knowledge of general office automation software, practices, and procedures.
Be able to lift up to 50 pounds.
For GS-06: Have one year of specialized experience equivalent to at least the GS-05 level, including experience performing varied office automation duties; reviewing and screening applications or files for validity of documentation; answering routine questions and assisting with applications; and maintaining subject matter files, technical instructions, or operating procedures.
For GS-07: Have one year of specialized experience equivalent to at least the GS-06 level, including managing data and files in software applications to retrieve and prepare reports; supporting the adjudicative or decision-making process; communicating technical application information with internal and external contacts; and analyzing and verifying cases requesting expedited processing.
For GS-08: Have one year of specialized experience equivalent to at least the GS-07 level, including reviewing documents for consistency and validity; providing guidance, training, or mentorship on records management or immigration application processing; researching customer inquiries and providing accurate, timely responses; managing appointments in an electronic scheduling system; and maintaining official records in compliance with records-management requirements.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in Federal service; the time-in-grade requirement must be met by the stated deadline.
Submit a resume of no more than two pages that clearly documents relevant work history and qualifications. Each work history must include job title, duties, employer name and address, supervisor name and phone number, start and end dates, grade-level dates when applicable, full- or part-time status and hours per week, and salary.
There is no educational substitution for the stated experience requirements at these grade levels.

Responsibilities

Pre-screen USCIS customer applications and submissions for accuracy, completeness of initial supporting documentation, and eligibility for benefits.
Create and maintain subject matter files, technical instructions, and operating procedures.
Analyze and quality-control review immigration files, reports, information systems, and databases; update information and maintain data integrity.
Identify applications requiring expedited service or fee waivers and channel them through the correct work process.
Edit and create documents and correspondence using office automation software, including graphics, databases, spreadsheets, and word processing tools; produce highly sensitive and secure documents.
Manage case files for reference and process or conduct file movement requests as records custodian or liaison.
Support incoming and outgoing mail operations, including inspection, processing, routing, and completion of activity logs and reports.
Support Immigration Services Officers with case pre-processing to ensure files received by the office or referred electronically for adjudication or interview are timely received and prepared for adjudication.