Immigration Services Assistant (Office Automation)

Citizenship and Immigration Services•Seattle, WA

26d

About The Position

The Immigration Services Assistant (Office Automation) supports the USCIS Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence, conducting security checks, researching and analyzing data, preparing reports, and providing direct customer service. At the full-performance level, the role handles the responsibilities below; assignments at developmental grade levels are more limited in scope, independence, and complexity. The position requires U.S. citizenship or U.S. national status, successful completion of a background investigation and drug screening, and compliance with applicable Selective Service and residency requirements. A one-year probationary period may be required. Applicants must be able to type at least 40 words per minute and possess knowledge of general office automation software, practices, and procedures. The role may be subject to random drug testing and requires the ability to lift up to 50 pounds. Qualifications range from GS-05 through GS-09. Depending on grade, applicants need one year of specialized experience at the next lower equivalent grade, with experience in areas such as office automation, reviewing applications and files, maintaining data and records, customer service, supporting adjudication, quality control, and coordinating file, mail, or appointment operations. At GS-05, four years of qualifying education above high school may substitute for experience. The posting describes a comprehensive federal benefits package; specific eligibility depends on position type.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure, and a drug screening.
Males born after December 31, 1959, must be registered with the Selective Service.
Meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a Federal or Military employee serving overseas. This requirement applies to applicants not currently employed by USCIS.
May be required to serve a one-year probationary period.
Type at least 40 words per minute; applicants may self-certify this ability by submitting a statement.
Possess knowledge of general office automation software, practices, and procedures.
Be able to lift up to 50 pounds.
GS-05: One year of specialized experience equivalent to at least GS-04, including most of the following: office automation and word-processing edits to correspondence and reports; creating and maintaining spreadsheets and databases; responding to inquiries by phone or in writing; and reviewing work products for accuracy and completeness. Alternatively, four years of education above high school from an accredited college or university may substitute.
GS-06: One year of specialized experience equivalent to at least GS-05, including most of the following: office automation using different methods for varied assignments; screening applications or files for valid documentation; answering routine questions and assisting with applications; and maintaining subject matter files, technical instructions, or operating procedures.
GS-07: One year of specialized experience equivalent to at least GS-06, including most of the following: managing data and files in software applications to retrieve and prepare reports; supporting the adjudicative or decision-making process; communicating technical application information to internal and external contacts; and analyzing and verifying expedited-processing cases.
GS-08: One year of specialized experience equivalent to at least GS-07, including most of the following: reviewing documents for data consistency and validity; delivering guidance, training, or mentorship on records management or immigration application processing; researching customer inquiries and providing accurate, timely service; managing appointments in an electronic scheduling system; and maintaining official records in compliance with records policies and laws.
GS-09: One year of specialized experience equivalent to at least GS-08, including most of the following: overseeing workload distribution and quality control of final work products; providing immigration records management support and answering case inquiries as a liaison; managing file room, mail room, or appointment-scheduling operations; creating, maintaining, and reconciling physical and electronic records; and providing instructions or information about applications or petitions.
Applications must be submitted by 11:59 PM Eastern Time on October 19, 2026, with required application materials and documentation.
Resumes must be uploaded in the Resume category and may not exceed two pages. Work history must include the specified job, employer, supervisor, dates, hours, salary, duties, and—if applicable—Federal series, grade, and grade-level dates.
A transcript showing the applicant's name and educational institution is required for education to be considered.
For positions not explicitly assigned a lower employment type, full-time employment is assumed under the job parsing instructions.

Responsibilities

Pre-screen customer applications and submissions for accuracy, completeness of initial supporting documentation, and benefit eligibility.
Create and maintain subject matter files, technical instructions, and operating procedures.
Analyze and quality-control immigration files, reports, information systems, and databases to update information and maintain data integrity.
Identify applications requiring expedited service or fee waivers and route them through the appropriate work process.
Create and edit documents and correspondence using office automation software, including graphics, databases, spreadsheets, and word processing; produce sensitive and secure documents.
Manage case files as a records custodian or liaison, including responding to reference needs and processing file movement requests.
Support incoming and outgoing mail operations, including inspection, processing, routing, and completion of activity logs and reports.
Support Immigration Services Officers with case pre-processing so files received by the office or referred electronically are timely received and prepared for adjudication or interview.
Depending on grade-level qualifications, manage data and files to retrieve and prepare reports; support adjudicative decision-making; communicate application-related technical information; and analyze expedited-processing requests.
Depending on grade-level qualifications, provide guidance or training on records management or application processing; research customer inquiries; manage electronic appointments; maintain compliant official records; oversee work distribution and quality control; and coordinate records, mail, and appointment operations.