Immigration Program Manager

Stripe•San Francisco, CA

About The Position

Stripe is seeking an Immigration Program Manager to join their Talent Mobility team. This role is critical for managing and scaling global immigration programs, ensuring compliance, and enhancing employee experiences. The ideal candidate will have deep expertise in both U.S. and global immigration, strong supplier management skills, and a passion for leveraging technology to optimize processes. This is a hands-on role that requires partnering with various internal teams and external vendors to support Stripe's global agility and talent movement.

Requirements

BA/BS degree or equivalent experience in Immigration, Talent Mobility, Human Resources, or a related field.
10 years of progressive experience in Talent Mobility with deep expertise in both U.S. and global immigration.
Demonstrated experience managing supplier and vendor relationships, including supporting RFP processes and contract discussions, supplier onboarding, performance management against SLAs/KPIs, issue resolution, feedback delivery, and oversight of onsite vendor resources, with a focus on risk management, compliance, and continuous improvement.
Advanced knowledge of the U.S. immigration lifecycle, including non-immigrant visas (H-1B, O-1, L-1, TN), employment-based green cards (PERM, I-140, Adjustment of Status), and compliance obligations.
Knowledge of global immigration frameworks, including work authorization processes, country-specific visa requirements, and compliance considerations.
Experience leveraging AI, automation, and analytics tools to improve process efficiency, decision-making, and employee experience.
Familiarity with immigration/mobility case management platforms, HRIS systems (e.g. Workday) and ticketing systems (e.g. Salesforce).
Strong skills in handling complex and ambiguous cases, exercising judgment and critical thinking.
Data analysis and reporting expertise; able to monitor vendor performance, identify gaps, and recommend solutions.
Ability to manage competing priorities across multiple initiatives simultaneously.
Proven ability to manage projects from conception to execution.
Strong written and verbal communication skills; ability to advise and influence senior stakeholders across functions without direct authority.

Nice To Haves

Experience supporting immigration audits (DOL, USCIS, or international compliance reviews).
Experience designing predictive analytics dashboards or automated workflows for talent mobility or immigration programs.

Responsibilities

Own day-to-day and strategic management of immigration counsel and talent mobility vendors, including SLAs, performance reviews, accountability, escalation handling, and continuous improvement.
Manage end-to-end U.S. immigration operations, including visa sponsorship (H-1B, O-1, L-1, TN, F-1/OPT/STEM OPT), green card/PERM process, work authorization maintenance, and compliance.
Partner with external counsel and internal stakeholders to manage global immigration programs, including work permits, business visas, cross-border transfers, and in-country compliance.
Provide direction, guidance, and partnership to embedded/on-site immigration vendor resources, ensuring alignment with Stripe priorities, high-quality employee experience, and timely resolution of cases.
Collaborate with Recruiting, Legal, and other stakeholders to advise on immigration strategies for hiring, workforce planning, and retention across both U.S. and global markets.
Ensure compliance with U.S. and global immigration laws, audits, reporting requirements, and vendor-managed case accuracy.
Develop scalable immigration and mobility policies, manager/employee guidance, and self-service tools to increase clarity and adoption.
Leverage AI, automation, and advanced analytics to predict bottlenecks, optimize workflow, automate repetitive case management tasks, reduce cycle times, enhance employee self-service tools, and generate actionable insights from program data.
Review and resolve exceptions across immigration and mobility cases, coordinating with vendors and internal stakeholders.
Monitor vendor reporting and internal data for accuracy, identify trends, and deliver insights to leadership.
Stay current on U.S. and global immigration regulatory changes and partner with counsel to advise stakeholders on impact and readiness.
Develop and manage the immigration budget, including annual forecasting and monthly budget-to-actual reviews with Finance, monitoring variances, providing explanations, and implementing adjustments as needed.