Immigration Practice Training Specialist

Ogletree Deakins • Austin, TX

8d • Onsite

About The Position

Our Austin office has a unique opportunity for an Immigration Practice Training Specialist to join our fast-paced immigration practice group. The Immigration Practice Training Specialist will work closely with the Immigration Practice Training Manager to perform the following core duties: Develop, implement, and manage paralegal training programs; and Develop or enhance, implement, and document internal case processing and procedures.

Requirements

• To support the health and safety of our teams and work spaces, we require employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice, or as otherwise required by applicable law. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.
• 7 + years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function.
• Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• Knowledge of case management and billing systems.
• Experience with MS Office including Word, PPT, Visio and Excel.
• Experience corresponding with clients directly on case processing and other procedural matters.
• Experience handling high touch client base with poise and confidence.
• Ability to synthesize and distill information into learner-friendly, digestible content.
• Ability to prioritize own work and team's work and take on multiple projects.
• Excellent attention to detail.
• Excellent organizational skills, including a strong facility with case management reporting analytics.
• Exercises excellent independent judgment.
• Strong written and oral communication skills.
• BS or BA Degree.
• Must be in the Austin office Monday - Friday

Responsibilities

• Develop and present trainings for paralegals, junior associates, and business professionals.
• Update training materials and conduct hands-on paralegal training, to include substantive immigration law as well as filing procedures and internal protocols.
• Review current training materials, update, and enhance.
• Develop Power Points, quick reference guides, and flowcharts of training materials.
• Present and participate in hands on training with new/experienced paralegals and business professionals.
• Coordinate training efforts with Associates/Shareholders and other stakeholders.
• Record training modules, and create e-learning Modules and interactive courses on a learning management system.
• Answer day-to-day questions and work with senior paralegals on client teams to obtain answers for client specific procedure/protocols.
• Analyze and record all client specific processes/procedures, and support individuals in successfully learning operational processes required for progressing cases forward.
• Coordinate with client-team paralegals to update client materials: process memos, guides, and rules of the road documentation.
• Coordinate with paralegals to ensure client database is updated regarding any changes in contact information or corporate information.
• Review current internal paralegal workflow processes and procedures to document procedures in place within the practice.
• Develop or enhance and implement paralegal case management processes and procedures.
• Train or re-train paralegals on proper processes and procedures.
• Work with Reporting, Billing, Admins and Clerks to identify areas for improvement as they relate to Paralegal involvement.
• Chair biweekly or monthly paralegal group meetings.
• Serve as a team resource for client and office procedures.
• Liaise with file clerks, data clerks, admins, reporting and hot dates to understand and provide input on processes.
• Participate in weekly attorney meetings and other attorney project meetings.
• Report into and receive guidance from shareholders.

Benefits

• Paid Time Off
• Paid Sick Leave
• a 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree