Immigration Intake Specialist

Crisp Recruit • Peachtree Corners, GA

8d • Onsite

About The Position

The Immigration Intake Specialist role at Bridger Law Group is pivotal in creating a seamless entry point for prospective clients seeking immigration assistance. This position exists to transform initial inquiries into meaningful consultations that build trust and client relationships. You'll serve as the first point of contact for prospective clients, gathering information, identifying the nature of their immigration matter, and converting qualified inquiries into paid attorney consultations.

Requirements

• Hands-on experience in an immigration law firm, with the ability to confidently identify case types, ask the right questions, and support an efficient intake process.
• Fluent in both English and Spanish, with excellent verbal and written communication skills and the ability to build trust with clients from diverse backgrounds.
• A natural relationship builder who can create urgency, overcome objections, and confidently convert inquiries into scheduled consultations.
• A self-starter who takes initiative, follows through consistently, and handles sensitive client interactions with professionalism and empathy.
• Comfortable using Clio or similar practice management software to maintain accurate records and keep the intake process organized.
• Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success. Exceptional remote U.S. or global candidates may be considered based on immigration experience, qualifications, and overall fit.

Responsibilities

• Handle and prioritize inbound calls from prospective clients, identifying the nature of their immigration matter, gathering essential information, and creating a welcoming, professional first impression that builds trust from the very first conversation.
• Convert inquiries into scheduled attorney consultations by confidently communicating the value of the firm's services, addressing questions with empathy and professionalism, and helping prospective clients feel confident taking the next step.
• Keep prospective clients engaged by sending engagement agreements, collecting signatures, coordinating payments, and following up consistently with undecided prospects to help move them forward with the firm’s services.
• Maintain accurate client records, manage contracts, and update files using Clio while ensuring every interaction and document is handled with precision, organization, and attention to detail.
• Apply your immigration knowledge to recognize different case types, ask thoughtful qualifying questions, gather the right information, and accurately categorize matters before attorney involvement, helping create a smooth and efficient intake process.

Benefits

• Join a team where your work directly influences the firm's growth and client satisfaction through high-impact client interactions.
• Work closely with experienced attorneys and the Immigration Department Manager, benefiting from mentorship and shared expertise.
• Be part of a dynamic team where innovative ideas are valued, and you have the autonomy to manage your workflow and contributions.
• Be a part of a culture that prioritizes effective client engagement and meaningful legal assistance aligned with our mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed