Immigration Client Intake Specialist I
About The Position
The Immigration Client Intake Specialist I supports the intake process for new and existing immigration cases. This role is responsible for accurately entering data, initiating case files, and assisting with basic client communication while learning firm systems and workflows. The position operates under close supervision and follows established processes. This position may be remote, but the successful candidate must reside in a state where we have a physical office. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 0–1 year of administrative, legal, or immigration-related experience
- Basic proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong attention to detail and organizational skills
- Ability to follow structured processes and instructions
Responsibilities
- Monitor intake inbox and log new initiation requests into case management systems (e.g., VisaTrax/Zoom)
- Send standard questionnaires to clients, visa beneficiaries, and managers
- Create and organize case files, including billing numbers, barcodes, and scanned documentation
- Maintain accurate draft case records and status updates
- Assemble case files and route to attorneys for initial review
- Respond to routine client inquiries using templates and scripts
- Request educational evaluations and supporting documents as directed
- Ensure data accuracy and completeness in all systems
- Follow established intake workflows and timelines
- Other duties as assigned
Benefits
- Paid Time Off
- Paid Sick Leave
- a 401(k) matching program
- Profit Sharing
- Paid Holidays
- Paid Parental Leave
- affordable Health and Life Insurance including Dental & Vision coverage
- Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
- Tuition Reimbursement
- an Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
