Immersive Lead
About The Position
Blumenthal Arts seeks experienced and motivated Immersive Leads to oversee the daily operation of Blume Studios' immersive exhibitions and experiences. Serving as the on-duty supervisor, the Immersive Lead supports front-of-house operations, guest services, and immersive technology while ensuring exceptional guest experiences, operational excellence, and adherence to safety standards. This position provides leadership and coaching to staff, serves as the first point of escalation for guest and operational concerns, and is responsible for maintaining the readiness of immersive technologies, exhibition environments, and team operations.
Requirements
- High school diploma or GED equivalent.
- At least one year of experience in guest services, hospitality, entertainment, retail, customer service, or a related field.
- Strong customer service mindset and passion for creating memorable guest experiences.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Comfort interacting with guests of all ages and backgrounds.
- Basic computer proficiency and ability to learn ticketing and point-of-sale systems.
Nice To Haves
- Experience supporting live events, attractions, museums, immersive experiences, or similar guest-facing environments is a plus.
Responsibilities
- Welcome guests and provide exceptional customer service throughout their visit.
- Scan tickets, assist with guest check-in, and facilitate smooth entry into experiences and events.
- Sell tickets, merchandise, concessions, and other offerings using ticketing and point-of-sale systems.
- Accurately process credit card and digital payment transactions.
- Answer guest questions regarding exhibitions, schedules, amenities, policies, and venue operations.
- Provide wayfinding assistance and support guests navigating the venue.
- Deliver orientation information and experience-specific instructions.
- Assist guests with accessibility needs and accommodations.
- Monitor guest flow and queue areas to promote a positive and efficient experience.
- Maintain cleanliness, organization, and presentation standards throughout guest-facing spaces.
- Restock merchandise, concessions, and operational materials as needed.
- Support inventory counts, merchandise organization, and retail displays.
- Assist with guest concerns and escalate issues to leadership when appropriate.
- Follow all safety, security, and emergency procedures.
- Work collaboratively with team members to provide a seamless guest experience.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
