Immersive Associate
About The Position
Blumenthal Arts seeks dynamic and guest-focused Immersive Associates to support Blume Studios' immersive exhibitions and experiences. As a key member of the Blume Studios team serving in a front of house function, Immersive Associates help create memorable experiences by delivering exceptional customer service, assisting with admissions and ticketing, supporting retail and concession sales, and ensuring guests feel welcomed, informed, and engaged throughout their visit. This temporary, part-time position is expected to run from early November through late May and averages 20-30 hours per week. Anticipated operating hours are Wednesday through Friday, 2:00 p.m.-7:00 p.m., and Saturday and Sunday, 10:00 a.m.-8:00 p.m. (split into morning and evening shifts). Ideal candidates are available for at least three shifts per week, including evenings, weekends, and holidays.
Requirements
- High school diploma or GED equivalent.
- At least one year of experience in guest services, hospitality, entertainment, retail, customer service, or a related field.
- Strong customer service mindset and passion for creating memorable guest experiences.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Comfort interacting with guests of all ages and backgrounds.
- Basic computer proficiency and ability to learn ticketing and point-of-sale systems.
Nice To Haves
- Experience supporting live events, attractions, museums, immersive experiences, or similar guest-facing environments is a plus.
Responsibilities
- Welcome guests and provide exceptional customer service throughout their visit.
- Scan tickets, assist with guest check-in, and facilitate smooth entry into experiences and events.
- Sell tickets, merchandise, concessions, and other offerings using ticketing and point-of-sale systems.
- Accurately process credit card and digital payment transactions.
- Answer guest questions regarding exhibitions, schedules, amenities, policies, and venue operations.
- Provide wayfinding assistance and support guests navigating the venue.
- Deliver orientation information and experience-specific instructions.
- Assist guests with accessibility needs and accommodations.
- Monitor guest flow and queue areas to promote a positive and efficient experience.
- Maintain cleanliness, organization, and presentation standards throughout guest-facing spaces.
- Restock merchandise, concessions, and operational materials as needed.
- Support inventory counts, merchandise organization, and retail displays.
- Assist with guest concerns and escalate issues to leadership when appropriate.
- Follow all safety, security, and emergency procedures.
- Work collaboratively with team members to provide a seamless guest experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
