Immersive Experience Event Manager

Memoir Agency•Orlando, FL

5d•Hybrid

About The Position

The Immersive Experience Event Manager oversees the direct management and execution of onsite event staffing operations for Memoir Agency’s owned events. This role is responsible for leading supervisors, coordinators, runners, and activation staff to ensure smooth execution of sponsor activations, staffing logistics, and event operations. Working closely with the Assistant Producer and Guest Experience leadership, the Event Manager ensures frontline staffing teams are properly deployed, supported, and operating efficiently throughout the event lifecycle. This is a SEASONAL position based in Orlando, FL with an expected start date on or around September 1st and end date on or around January 8th. Opportunities to continue in full-time regular role beyond the expected end date may be available and not guaranteed or predicted. Who is The Memoir Agency? At Memoir we produce immersive events across the country, aiming to bring meaning to every place and every moment. We specialize in crafting irresistible experiences that spark wonder and forge deep connections. From epic live events to fully immersive environments, we transform stories into unforgettable realities—always aligning with our clients’ goals through imaginative, purposeful storytelling. Our core values guide everything we do: Imaginative – We dream boldly and create with vision. Healthy – We nurture well-being in our people, partnerships, and practices. Tenacious – We persist with grit and determination to achieve excellence. Collaborative – We succeed together through trust and teamwork. Caring – We lead with empathy and respect for all. Explore Memoir today: https://memoiragency.com/

Requirements

2–4+ years of live event, experiential, festival, or venue operations experience.
Prior experience managing event staff and frontline operational teams.
Strong leadership, communication, and multitasking skills.
Ability to work effectively in high-pressure, fast-paced environments.
Strong organizational and problem-solving abilities.
Flexible schedule availability including nights, weekends, and holidays.

Responsibilities

Lead onsite staffing operations for activations, event support areas, and operational teams.
Directly manage supervisors, coordinators, runners, and frontline event staff.
Ensure staffing assignments, breaks, coverage, and operational needs are managed efficiently throughout the event lifecycle.
Monitor staff performance and maintain high standards of professionalism, accountability, and guest interaction.
Support staffing preparation efforts including recruitment support, onboarding coordination, staff scheduling, and workforce readiness in partnership with the Assistant Producer.
Assist with staff trainings and ensure frontline teams are prepared for operational execution, guest engagement expectations, and brand standards.
Oversee execution of sponsor activations and branded experiences onsite.
Ensure activation teams are operationally prepared, guest-ready, and executing according to brand standards.
Troubleshoot activation issues including staffing gaps, supply needs, guest flow, and operational adjustments.
Monitor activation performance and support real-time operational pivots as needed throughout event execution.
Provide real-time leadership, communication, and operational support to supervisors and coordinators.
Support frontline problem solving and escalation management.
Assist with staff check-in, deployment, repositioning, and shift transitions as needed.
Foster a collaborative, solutions-oriented environment across onsite staffing teams.
Partner closely with the Assistant Producer, Guest Experience Manager, and venue teams to maintain smooth event operations.
Communicate operational updates, staffing issues, and onsite needs to leadership teams in real time.
Support load-in, event-day operations, and strike execution.
Assist in maintaining operational readiness across staffing, activation, and guest-facing areas throughout all phases of the event.