IMMEDIATE ASSISTANCE SPECIALIST

GOOD SAMARITAN CENTER OF SAN ANTONIO•San Antonio, TX

6d•$17 - $0•Onsite

About The Position

Good Samaritan Community Services is a 501(c) 3 organization that serves communities underserved by traditional social supports. We provide a continuum of integrated services to more than 3,500 individuals from the age of 6 weeks to 90 years of age. This includes more than 1,200 families via offices and locations in San Antonio, Brownsville, and other parts of South and West Texas. Good Samaritan began as mission of St. Mark’s Episcopal Church in 1939 and became an institution of the Episcopal Diocese of West Texas in 1951 under the leadership of Bishop Everett Jones. Since the inception of our ministry, we have focused on serving the health, education, social and workforce needs of our neighbors. Our mission is to "actively serve as a catalyst for change, supporting youth, individuals, and families by providing excellent community services to overcome economic poverty. We do this through a continuum of services designed to stabilize families, establish nurturing relationships, and foster self-sufficiency in those we serve through the programs and support we provide via our Family Services and Youth and Teen Departments. The Immediate Assistance Specialist is responsible for the day-to-day provision of immediate assistance services by conducting initial eligibility determinations of individuals and families for public & family assistance programs. Services include emergency food assistance, crisis recognition and referrals, and access to basic hygiene and baby supplies. Work is performed independently in accordance with well-established guidelines and standards.

Requirements

Associates degree or 60+ college credit hours required.
Current and valid driver’s license required

Nice To Haves

Bachelor’s degree preferred.
One to two years of experience in eligibility determination and implementing multiple benefit program policies preferred.
Experience in recordkeeping and inventory is preferred.
Experience in providing client-centered support, including resource navigation or basic case management, preferred.
CPR certification is preferred or the ability to obtain prior to start date.
Bilingual in English/Spanish preferred.

Responsibilities

Coordinate and deliver Immediate Assistance services, in accordance with the program’s Standard Operating Procedures (SOP).
Must complete all required training associated with oversight of the Food Pantry, including any certifications or compliance courses required by external funders, partner agencies, or local city and county authorities.
Handle matters related to the administration of Immediate Assistance services, including intake and registration of walk-in clients.
Verbally orient clients to agency services, rules, and expectations.
Create and maintain accurate inventory records for all pantry items.
Organize frozen, canned, and dry goods and maintain the cleanliness of the on-site food pantry refrigerators/freezers, and hygiene items/cabinets.
Prepare bags of food for distribution to Immediate Assistance clients.
Coordinate with the San Antonio Food Bank to ensure all food products are ordered and picked up in a timely manner.
Assist with the loading and unloading of all items and food to appropriate locations as needed.
Organize, maintain, and file Immediate Assistance Intake Forms and San Antonio Food Bank Applications to ensure contractual obligations and confidentiality of client data.
Identify clients who may benefit from referrals to case management or wraparound services.
Make in-house and/or community referrals as appropriate to address needs identified during the initial intake to address all client needs.
Demonstrate sensitivity to the social, physical, and emotional needs of program participants.
Assist with food distribution and commodity programs in the Senior Center and Agency as needed.
Input required program data into appropriate data systems/client management software (ETO) and prepare and submit monthly agency reports as needed.
Attend monthly meetings, submit timely reporting of data, and meet deadlines as required.
Participate in regular training and trauma-informed practices and boundary maintenance.
Participate in outreach events.
Ability to maintain confidentiality and manage sensitive client information appropriately.
Complete other duties as assigned based on program and/or agency needs