IMAX Visitor Services Lead (2nd Shift)

Tennessee Aquarium•Chattanooga, TN

1d•$16 - $16•Onsite

About The Position

The IMAX Visitor Services Lead (2nd Shift) position supports the mission of the Tennessee Aquarium to connect people with nature and empower them to make informed decisions about water and wildlife. This role is responsible for assisting the IMAX Theater Managers in coordinating all floor activities, implementing policies for all departmental staff, and ensuring proper nightly closing procedures of the IMAX Theater.

Requirements

2 + years in customer service
Exceptional supervisory/customer service skills
Ability to perform under pressure
Positive attitude with guests and co-workers at all times
The ability to work with large crowds

Nice To Haves

Prior supervisory experience is an asset

Responsibilities

Assists in supporting, supervising, developing, organizing, and coordinating the activities of staff regarding ticket scanning, theater loading, theater, and lobby cleaning.
Updates staff on special events, promotions, movie schedules, procedures, and general information.
Responsible for the closing of the IMAX building each shift, including a walk-through to ensure the building is clean and secure.
Ensures the smooth and even flow of visitors through the IMAX by assisting in the loading/unloading of the theater.
Handles issues/escalations, that may arise with guests in which staff are not able to deal with on their own.
Helps to direct staff and visitors in an emergency to prevent injuries or accidents.
Assists with the regular operation of the projection system as well as maintaining inventory and cleaning of 3D Glasses
Must be able to communicate effectively with guests, staff, and management including two-way radio traffic.
Ensures that all equipment is stored and secured properly at the end of the shift.
Executes and maintains Core Values and Service Standards.
Helps to monitor all areas of the buildings to ensure problems are reported and fixed immediately so that wear and tear are kept to a minimum.