Coordinator, Visitor Services

Lucas Museum of Narrative Art • Los Angeles, CA

20h • Onsite

About The Position

The Coordinator, Visitor Services provides administrative, scheduling and project management support to the Visitor Services Department. Reporting to the Director, Visitor Services, the role requires strong coordination, administrative and communication skills to a fast-paced organization and support work that contributes to the overall visitor experience. The Coordinator is a highly organized, effective communicator who supports the implementation of established processes and procedures within the department. This role partners cross-functionally with teams including Revenue & Engagement, Operations, Facilities, People & Culture, and others on organizational and visitor-facing initiatives.

Requirements

• Bachelor’s degree or equivalent work experience in an administrative or related role required
• 3-5 years related experience in non-profit, arts, museums, and/or relevant setting required
• Extremely well-organized with excellent time-management and follow-through skills
• Self-motivated with a high level of initiative, resourcefulness, and accountability
• Excellent verbal and written communications skills
• Ability to interpret, analyze and synthesize data and to communicate findings using diagrams and written reports
• Excellent judgment and diplomacy when working with all stakeholders
• Experience managing facilities and logistics within museum or high-activity settings
• Proficiency in Microsoft tools (Excel, Word, Teams, Sharepoint, OneDrive, Planner)
• Impeccable integrity and ability to maintain confidentiality; excellent judgment
• Interest, capacity, and organizational ability to excel in a fast-paced, diverse, multi-tasked environment
• Ability to work effectively across a wide variety of projects concurrently while maintaining alignment with departmental goals
• Ability to remain calm under pressure while managing competing priorities in a high-volume environment
• Ability to take direction and consolidate feedback

Nice To Haves

• Working knowledge of donor databases and email software; experience with Tessitura is a plus
• Experience using project management tools (Airtable, Asana, etc.) is preferred

Responsibilities

• Provide general administrative support and assist with special projects for the Visitor Services management team, including pre-opening planning, staff scheduling, team events, training coordination, new hire onboarding coordination, and external-facing events, in partnership with and under the guidance of the People & Culture Team and other relevant departments
• Support project management across Visitor Services by tracking progress, timelines and immediate risks in Airtable or other project management tools
• Liaise with Finance and Accounts Payable on vendor payments, invoicing, and budget tracking process for the Visitor Services department
• Maintain and assist in preparation of supporting materials for the Director, Visitor Services in preparation of meetings and events
• In coordination with the Director, Visitor Services, organize departmental meetings, notify attendees, record and distribute minutes, and provide meeting recaps, reports, and summaries to cross-departmental teams
• Serve as an ambassador and point of contact to Museum visitors; provide backup support to front-of-house team for special circumstances such as VIP Tours
• Assist with visitor feedback collection and reporting; maintains and manages division records on policies and procedures
• Perform special projects and other duties as assigned by the Director, Visitor Services

Benefits

• An attractive compensation package will be offered to the successful candidate(s).
• The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees