Imaging & Referral Coordinator
About The Position
The Imaging & Referral Coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location. This role involves updating and confirming patient demographic information and insurance eligibility, including coordination of benefits. The coordinator successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart. They provide ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling, and respond to patient questions and complaints, resolving problems to maintain high patient satisfaction levels. Additionally, the role involves communicating clinical instructions needed for appointments/procedures, answering and resolving incoming calls and requests accurately and in a timely manner, and triaging and relaying necessary messages to appropriate staff members. The coordinator accurately updates patient information in the practice management system and EMR, performs all required documentation of work completed, and ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. A critical aspect of this role is ensuring strict confidentiality of all health records and member information, meeting HIPAA guidelines. Other duties as assigned.
Requirements
- A minimum of two years of experience in the healthcare field is required.
- Excellent organizational skills are required.
- Strong customer service orientation is required.
- Strong background in computers and data entry is required.
- Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures is required.
Nice To Haves
- Previous scheduling or referral experience is preferred.
Responsibilities
- Refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
- Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
- Successfully processes orders and outside referrals.
- Contacts patients to schedule appointments.
- Imports documents to the patient’s chart.
- Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
- Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Answers and resolves incoming calls and requests in a timely, accurate manner.
- Tries and relays necessary messages to appropriate staff members.
- Accurately updates patient information in the practice management system and EMR.
- Performs all required documentation of work completed.
- Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Ensures strict confidentiality of all health records, member information, and meets HIPAA guidelines.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
