Imaging & Referral Coordinator

Healthcare Outcomes Performance Co. (HOPCo)•Sun City West, AZ

About The Position

The Imaging & Referral Coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location. This role involves updating and confirming patient demographic information and insurance eligibility, including coordination of benefits. The coordinator successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart. They provide ongoing communication with patients regarding authorization, financial counseling, and scheduling, and respond to patient questions and complaints, resolving problems to maintain high patient satisfaction levels. Additionally, the role involves communicating clinical instructions for appointments/procedures, answering and resolving incoming calls and requests accurately and in a timely manner, triaging messages, and relaying them to appropriate staff. The coordinator accurately updates patient information in the practice management system and EMR, performs all required documentation, and ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. A key responsibility is ensuring strict confidentiality of all health records and member information, meeting HIPAA guidelines. Other duties may be assigned.

Requirements

A minimum of two years of experience in the healthcare field is required.
Excellent organizational skills and strong customer service orientation are required.
Strong background in computers and data entry.
Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Nice To Haves

Previous scheduling or referral experience is preferred.

Responsibilities

Refer patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
Update and confirm patient demographic information and insurance eligibility, including coordination of benefits.
Process orders and outside referrals, contact patients to schedule appointments, and import documents to the patient’s chart.
Provide ongoing communication with patients regarding authorization, financial counseling, and scheduling.
Respond to patient questions and complaints, resolving problems and maintaining high patient satisfaction levels.
Communicate clinical instructions needed for appointments/procedures.
Answer and resolve incoming calls and requests in a timely, accurate manner.
Triage and relay necessary messages to appropriate staff members.
Accurately update patient information in the practice management system and EMR.
Perform all required documentation of work completed.
Ensure that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
Perform other duties as assigned.