Referral Coordinator

Americares•Stamford, CT

1d•Onsite

About The Position

The Referral Coordinator manages referrals initiated by the Americares Free Clinics in Norwalk and Stamford, including referral processing, post-visit reporting and resolution of related invoices. This role tracks referrals closely, confirms that patients complete visits and provides follow-up documentation to the clinic team. This position will be based at both the Stamford and Norwalk clinics, following an alternating schedule of two or three days at each site. Additional days at either location may be required for coverage.

Requirements

Minimum of one (1) year of front desk, registration, or referral experience.
Fluency in English and Spanish
Demonstrated ability to multitask and manage competing priorities to complete work in a timely and accurate way
Familiarity with medical terminology
Demonstrated organizational skills and ability to follow through
Demonstrated ability to work respectfully with a team, both following instructions and making suggestions for improvement
Excellent verbal and written communication skills
US work authorization is required for this role.

Nice To Haves

Experience in a medical office setting
Demonstrated ability to learn new technologies, such as Microsoft Office suite, electronic health records (EHR), etc.

Responsibilities

Establish relationships with referral sources.
Schedule patient appointments for diagnostic testing and provide information to patients to ensure compliance with appointments
Provide needed patient records to referral sources and advise patients of follow-up visit details.
Develop knowledge of community resources needed by patients to resolve issues related to social determinants of health (SDOH).
Establish collaborative and productive working relationships with a wide range of community organizations and social service agencies.
Provide coverage for Patient Care Coordinators which includes answering phone, answering general questions, admitting patients, and processing schedule changes.
Complete patient acceptance and recertification procedures.
Assist patients in completing financial applications, including assisting with gathering required documents and application submissions.
Accurately interpret conversations between health care provider and non-English-speaking patients following recommended guidelines.
Actively model and contribute to Americares values, work culture and mission.
Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
Other duties and responsibilities as assigned