Imaging Records Coordinator

Tennessee Oncology•Tullahoma, TN

2d•Onsite

About The Position

Tennessee Oncology, a large community-based cancer care specialist, is seeking an Imaging Records Coordinator to support its clinics and imaging centers. This role is crucial for managing imaging records requests, both internally and externally, and for retrieving outside scans for patient comparison. The coordinator will also be responsible for patient reminder calls and other administrative tasks to ensure smooth operations within the imaging department.

Requirements

High School graduate or equivalent.
Customer service abilities including effective listening skills.
Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.

Nice To Haves

Current Certification in Basic Life Support preferred but not required.

Responsibilities

Provide support to all Tennessee Oncology Clinics and Imaging Centers to facilitate imaging records requests.
Fulfill imaging records requests, including sending discs via courier or FedEx/UPS and electronically pushing images to outside institutions.
Locate and retrieve outside scans and their reports for comparison purposes on all Tennessee Oncology’s imaging patients.
Place reminder calls to all scheduled imaging patients concerning appointment times and scan preparation.
Locate prior scans using information provided in scheduling notes, EMR, and/or from patients directly.
Document findings in RIS.
Retrieve prior scans using the proper procedure for each facility.
Arrange for courier pick-up using proper documentation, ensuring scans are at the Imaging Center the day before the patient’s appointment whenever possible.
Document in RIS when prior scans are loaded to PACS.
Return outside scans if necessary, using proper procedure and documentation either by courier, UPS, or FedEx.
Make reminder calls to patients concerning appointment time and prep instructions 2 days prior to appointment whenever possible.
Leave instructions on answering machine or voicemail if necessary.
Document in RIS appropriately.
Load data and submit for SMS messages to patients reminding them of their appointment.
Handle requests from Radiologist as needed.
Provide electronic image pushes or burn discs for outside facilities and patient requests.
Assist technologists with patient care when needed.
Perform all duties in accordance with Tennessee Oncology Policies and Procedures Manual and supplemental procedure established for its Imaging Centers.
Provide feedback to management regarding possible areas of concern or improvement.
Strive to maintain a positive work environment for physicians, patients, and staff.
Demonstrate excellent customer service skills and respond promptly to requests.
Communicate issues, needs, or any other staff/clinic information directly with the Imaging Records Representatives Manager.
Assume responsibility for personal and professional growth.
Maintain a professional attitude toward other employees conducting his/herself in a professional manner.
Perform other duties as assigned.