Imaging Operations Supervisor

Iron Mountain•Chattanooga, TN

6d•Onsite

About The Position

Iron Mountain is seeking an Imaging Supervisor for its Digital Solutions team. The supervisor leads daily production activities that convert physical documents into digital assets, ensuring efficient, high-quality work and delivery of customer orders. The role oversees project timelines, productivity, quality, and final deliverables while fostering a safe and engaged team environment. It also involves developing employees and ensuring compliance with quality standards, company policies, and local requirements for handling sensitive customer data.

Requirements

2–3 years of experience supervising a team in a high-volume production environment.
Strong knowledge of production management principles, quality assurance protocols, and document imaging/data capture processes.
Proven ability in team leadership, project management, and cross-functional communication.
High school diploma or GED, or relevant certification.

Nice To Haves

Experience supervising a team of 10–15 employees.
Kofax knowledge.
Document scanning experience.

Responsibilities

Provide daily direction to the team to achieve project goals.
Manage project timelines, quality, and the final outcomes of customer orders and digital conversion processes.
Lead, mentor, and cross-train department employees, and establish accountable standards and measures.
Research and resolve customer issues.
Ensure operations comply with organizational quality standards and policies and local regulatory requirements for handling sensitive customer data.