Imaging Assistant, Full Time, Day Shift

Adventist Health•Clearlake, CA

3d•Onsite

About The Position

The Imaging Assistant acts as the department receptionist, handling telephone inquiries in a timely, courteous, and professional manner. This role accommodates medical staff and the public in making appointments for medical imaging procedures and assists patients in preparation for these procedures. The assistant is responsible for confirming insurance coverages and benefits for all patients and coordinating patient information with other hospital departments. They must be knowledgeable of order communications systems and remote charge entry systems. Maintaining competencies, licenses, certifications, and education requirements as outlined by local administration, Adventist Health, The Joint Commission, CMS, and other regulatory agencies is crucial. The role also involves maintaining the mammography reporting system in conjunction with mammography technologists for regulatory compliance, and ensuring the orderliness and cleanliness of the assigned department area. This includes stocking and replenishing supplies. The Imaging Assistant obtains clarification on patient orders when necessary, secures signatures on required forms (obtaining verbal permission and noting it with two witnesses when needed), and performs miscellaneous clerical duties such as typing, filing, and correspondence. They review patient packets (order/RIS paperwork) and the daily log/appointment book for accuracy, sort and chart patient reports, and file them. The position also includes willingly performing other assigned duties and innovations.

Requirements

Ability to work independently with minimal supervision
High school graduate or GED
Able to file alphabetically
Knowledge of insurance and billing procedures
Able to organize and maintain good follow-up
Above average computer skills with knowledge of various software applications, including, but not limited to Microsoft Word, WordPerfect and Excel
Working knowledge of medical terminology
Working knowledge of basic office and clerical skills
Employee must conform with all HIPAA and other confidentiality regulations as required by the job, department, or hospital

Responsibilities

Acts as department receptionist, answers all the telephone inquiries in a timely, courteous and professional manner
Accommodate medical staff and the public in making appointments for medical imaging procedures
Assists patients in preparation for procedures
Confirm insurance coverages and benefits for all patients
Coordinates patient information with other hospital departments
Maintains and meets expectations on time for all competencies, license, certifications and education requirements as outlined by local administration, Adventist Health AH, The Joint Commission TJC, Centers for Medicare and Medicaid Services CMS, and all other regulatory agencies
Maintains mammography reporting system in conjunction with the mammography technologists to maintain regulatory compliance
Maintains order and cleanliness of assigned area of department
Stocks and replenishes supplies
Obtains clarification on patient orders when necessary
Obtains signatures of patient or responsible party on required forms, verbal permission obtained when necessary and note on form with two witnesses
Performs miscellaneous clerical duties such as typing, filing and correspondence, etc
Reviews patient packet (order/RIS paperwork) for accuracy
Reviews the daily log and appointment book for accuracy
Sorts and charts patient reports and files
Willingly performs other duties and innovations as assigned