IMAGING ASSISTANT - CT DEPARTMENT

Independence Health System•Greensburg, PA

About The Position

The Imaging Aide performs clerical duties, supports office workflow, and assists customers and patients in the Imaging Department. The position includes customer service, administrative and communication tasks, support for imaging systems and downtime procedures, and assistance with patient care and comfort. Employees may be scheduled according to operational needs, including rotating shifts, standby, and on-call arrangements. Local travel between system locations may be expected. The position has no direct supervisory responsibilities, but may coach and mentor other department positions. When lifting more than 50 pounds, two-person lift assistance and/or a transfer device is required.

Requirements

High school diploma, GED, or higher level of education.
Strong leadership ability, organizational skills, independent and critical-thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Knowledge of basic office equipment, such as copiers and fax machines.
Basic working knowledge of computers and office equipment.
Act 33 Clearance.
Act 34 Pennsylvania Criminal Record Check from the PA State Police system.
Act 73 FBI Clearance.

Nice To Haves

Previous experience in a healthcare setting.

Responsibilities

Greet and assist customers and provide directions as needed.
Answer telephone calls using proper etiquette and route calls to the appropriate location.
Assist with distribution of patient preparation materials and screenings, and make courtesy calls to patients when needed.
Prepare correspondence for physician offices and other institutions; prepare and obtain necessary release forms.
Burn DVDs, send images electronically, and fax or mail reports when appropriate.
Assist physicians and staff with HIS/RIS/PACS systems and communicate STAT results to physician offices according to department guidelines.
Facilitate communication between departments and deliver or retrieve requests from technologists, radiologists, offices, reading rooms, and work areas.
Deliver Imaging Department mail; maintain the workstation and adequate office supplies; report malfunctions to a supervisor.
Implement downtime procedures, including for HIS/RIS and PACS downtime, and assist with rescheduling patients during equipment downtime.
Assist with patient care, escort patients to and from X-ray or scan rooms, and help technologists move patients between modalities and offices.
Attend to patient and family comfort needs and obtain medical history related to the testing being performed.
Complete studies in RIS when needed.
Assist with preparation of the examination and waiting rooms and stock linen as needed.
Attend department meetings or review meeting minutes.
Perform other duties as assigned.