IM Coordinator
About The Position
The IM Coordinator for the North Region serves as an information management expert, connector, and problem-solver for users across the United States and the North Region. The role reports to the Area General Manager and works with teams across one or more sites. It connects the Global Information Management team with local operations, adapting global solutions to local business needs and regulatory requirements and supporting adoption of new ways of working. The position identifies business needs and proposes scalable IT solutions, serves as a primary contact for global IT teams, and translates strategy into action. It supports users through training and information sessions, manages local systems and vendors, assists with global rollouts, and oversees technical tasks including backups and hardware configuration. It also supports office moves, technology upgrades, and large events, and manages IT assets and stock from procurement through retirement.
Requirements
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- 10+ years of IM experience, including 5+ years in project management and stakeholder engagement.
- Solid understanding of ICT services, IT systems, and applications.
- Hands-on knowledge of TCP/IP and LAN/WAN configuration, network management, IT Service Management, and data and cyber security.
- Customer-focused, proactive, and adaptable approach, with strong organizational and coordination skills.
- Excellent communication, relationship-building, presentation, and reporting skills.
Nice To Haves
- Spanish language skills.
Responsibilities
- Understand business needs and propose smart, scalable IT solutions.
- Act as the key contact for global IT teams and turn strategy into action.
- Manage local vendors and contracts while maintaining a customer-first mindset.
- Serve as the first point of escalation for critical incidents and drive quick resolution.
- Help colleagues use IT tools and services, deliver training, and lead information sessions.
- Manage local systems, support global rollouts, and oversee technical tasks such as backups and hardware configuration.
- Support office moves, technology upgrades, and large events.
- Manage assets and stock from procurement to retirement.
Benefits
- Ongoing learning and professional development.
- Competitive salary and comprehensive benefits package.
- Collaborative and inclusive global work environment.
- Hybrid way of working.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
