Ilocano Interpreter

LanguageLine Solutions

97d • $1 - $1 • Remote

About The Position

LanguageLine Solutions is hiring an Ilocano Interpreter for a Work at Home position in the United States. This is a phone interpreter role where you will use your language skills to improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. LanguageLine Solutions has been certified as a Great Place to Work and is listed as one of America’s top work-from-home employers. Our interpreters serve clients across numerous industries, including healthcare, 911, first responders, education, government agencies, and various business sectors. As an interpreter, you will receive industry-leading training, opportunities for advancement, and work in a certified ASTM and ISO environment, supported by a Senior Language Specialist and Help Desks.

Requirements

• Fluency in Ilocano and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
• High school diploma or equivalent.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products. Huawei hardware.
• High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
• Must have access to a quiet space free from background noise or distraction.
• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
• Must be able to operate company provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Ability to read and write the requested languages - highly preferred.
• Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

• Handle calls on demand, rendering the meaning of conversations between Ilocano and English speakers.
• Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• Process information quickly and concisely, recognizing sensitive cultural differences.
• Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures and practices.
• Translate verbally, not in writing.
• Ensure a quiet and secure home-office environment.
• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during interpreting sessions, even if a primary speaker is incoherent or upset, especially in emergency situations.
• Maintain punctuality and availability during work hours.
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Remain on calls for extended periods without breaks if necessary due to the nature of the call.
• Experience high call volumes at times.
• Provide the required company standards of service within a dynamic environment.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.
• Training that is the best in the industry.
• Opportunities for advancement.
• Certified ASTM and ISO environment.
• Support from a Senior Language Specialist, as well as Interpreter and Technology Help Desks.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED