IL Care Management Supervisor

DAWN Center for Independent Living•Denville, NJ

5d•Hybrid

About The Position

The Care Management Supervisor serves in a supervisory role to the IL staff and is responsible for the oversight of the department’s day-to-day operations. He/she is the first point of contact for staff and partner agencies and helps to assign and delegate tasks to the appropriate IL staff person. This position also ensures adequate staff coverage for incoming calls and walk-in consumers in all DAWN offices. He/she ensures that he/she is informed of any developments in legislation or other advocacy, or policy changes that consumers and staff should be aware of. They are a support to the direct case managers on the Unit as well as managing a caseload of their own consumers.

Requirements

Knowledge of and support for the Independent Living Philosophy
Ability to successfully relate to and communicate with people with disabilities, their families, other organizations, agencies, volunteers, and consumers
Knowledge of programs and services, benefits, entitlements and supports available to persons with disabilities, as needed
Experience using Windows editions 8-10 including expertise in utilizing: Outlook; Skype; Microsoft Word/, Excel, PowerPoint, Publisher
Strong team player willing to take direction, initiate business activities and work with management staff and peers
Self-starter able to work with minimal supervision/direction
Professional demeanor and presentation
Have strong and effective spoken and written communication skills.
Creative thinker using sound judgment in workload coordination and in technical matters
Ability to organize work effectively and establish priorities
Ability to work with minimal supervision
Ability to meet or exceed deadlines
Ability to make decisions and implement activities impacting the organization’s well-being
BA/BS in Social Services or related field. Experience may be substituted for education on a year-to-year basis
Minimum 1 year experience in a supervisory capacity
Basic computer skills, internet research, operation of standard office machinery and Assistive devices such as video relay system, 711, etc.
Proof of a valid driver license and proof of auto insurance coverage limits of at least $100,000 / $300,000.

Nice To Haves

Previous experience working with individuals with disabilities is preferred.

Responsibilities

Supervise staff providing independent living and case management services to persons with disabilities and/or families.
Coordinate referrals and ensure seamless, consistent support of consumers receiving IL services while simultaneously involved in other DAWN programs
Conduct periodic Review of case records and documentation pertinent to program to ensure compliance with contractual obligations.
Facilitate disputes arising from the provision of Independent Living services.
Ensure timely distribution of consumer satisfaction surveys and track rate of return and results
Maintain collaborative relationships with federal, state, and private agencies/nonprofit organizations that serve persons with disabilities.
Participate in case coordination for consumers through the Traumatic Brain Injury Fund, Statewide Respite Program and Morris County Case Management.
Identify legislative issues and initiatives pertinent to our consumer base, communicate relevant information to administration for review and oversee implementation of advocacy efforts.
Research and identify professional development opportunities and trainings for the IL staff
Assess existing program components periodically to remain current and ensure program compliance.
Identify gaps in services and communicate information to administration
Demonstrate an understanding of the mission and role of organization as a Center for Independent Living and communicate information clearly and concisely to others .
Deliver Independent Living services to consumers by assisting individuals and families in identifying and accessing supports and services through specific programs/providers
Provide information and referral to consumers, their families, and the general public.
Provide statistical and other input for the development of annual and long-range plans.
Attend all internal staff meetings, trainings and in services as required
Participate in agency wide outreach efforts and special events.
Assists in providing information and referral to consumers, their families, and the general public.
Provide statistical and other input for the development of annual and long-range plans.
Participate in organizational strategic planning committees and or work groups.
Performance of other non-essential assigned duties and tasks

Benefits

Professional and career development opportunities offered
Company provided technology for work
Energetic and collaborative working environment
Supportive leadership team
Work which is impactful to the community
Employer sponsored health benefits
Paid time off
Sick days
Twelve paid holidays
Employee access to group rates for optional vision, dental, and life insurance benefits.
Access to supplemental benefits through Aflac
Available 401k retirement plan through Transamerica with employer match.
Employer sponsored long term disability coverage.
Mileage reimbursement for use of personal vehicle.