IIM Sr. BPO Project Manager

Konica Minolta Business Solutions, U.S.A., Inc.•Fulton, MD

8h•Onsite

About The Position

The IIM Sr. BPO Project Manager is responsible for leading complex, high-risk, and high-value Conversion Services and Document Management Solutions that form the foundation of Information Services. This role provides strategic direction, portfolio oversight, and operational leadership, ensuring projects are delivered on time, within budget, and aligned with client and organizational goals. The Sr. Project Manager serves as a trusted advisor to clients, a mentor to project management staff, and a key partner to Sales, Finance, and Practice Leadership. This role frequently manages multiple concurrent enterprise-level projects across diverse locations, while driving continuous improvement across IIM BPO operations.

Requirements

Four- year college degree preferred, or equivalent combination of education and experience
Satisfactory completion of a business or project management curriculum from an accredited school is highly desirable
PMP, PGMP or similar project/process management certification preferred
Senior-level position with 7-10 years of relevant experience in BPO, document management or information services
Demonstrated experience leading large-scale, multi-location, or enterprise projects
Ability to express complex technical concepts effectively, both verbally and in writing
Ability to work well with people from many different disciplines with varying degrees of technical experience
Advanced knowledge of document capture solutions and software (Kofax Capture or equivalent preferred)
Strong project and program management expertise
Financial acumen and business judgment
Executive‑level communication and stakeholder management skills
Proven ability to lead teams through complexity and change
Exceptional attention to detail and commitment to quality
Strong customer service and consultative mindset

Responsibilities

Lead and oversee a portfolio of complex, high‑volume, or enterprise‑level BPO projects
Provide end‑to‑end project accountability from solution design through delivery and closeout
Develop and approve Statements of Work (SOW), project plans, schedules, and resource models
Identify, assess, and mitigate project risks; serve as escalation point for critical issues
Ensure projects meet quality standards, contractual requirements, and client expectations
Own project financial performance, including budgeting, margin management, cost controls, and variance analysis
Provide accurate project estimates based on scope, volume, and risk
Partner with Finance on forecasting, revenue tracking, and financial reporting
Review and validate pricing, assumptions, and resourcing models for new and ongoing engagements
Act as senior point of contact and escalation for client stakeholders
Lead executive‑level client communications, including status reviews and governance meetings
Provide consultative guidance to clients on document capture strategies, process optimization, and technology solutions
Support Sales and Account Management on complex opportunities, renewals, and RFP responses
Provide leadership, mentoring, and coaching to Project Managers, Supervisors, and Coordinators
Support performance management, talent development, and succession planning within the BPO team
Guide staffing strategies, including internal teams and temporary resources
Promote a culture of accountability, quality, and continuous improvement
Drive standardization and scalability through SOPs, workflows, and best practices
Identify and implement process improvements, automation opportunities, and quality enhancements
Champion adoption of new tools, technologies, and methodologies
Conduct post‑project reviews and integrate lessons learned into future engagements
Ensure compliance with chain‑of‑custody, security, inventory, and tracking requirements
Oversee quality assurance activities and output of assigned teams
Collaborating with Technical Leadership on equipment, software, and solution design
Travel to short‑term onsite client projects as required, locally and within the U.S.
Provide project‑level decision‑making authority within defined scope and thresholds
Oversee scheduling, prioritization, and allocation of BPO resources
Influence pricing, solution design, and staffing strategies for new and existing business
Serve as a representative of the IIM BPO practice in cross‑functional and leadership discussions