IFS IT Analyst

Polk Mechanical Company•Grand Prairie, TX

5d•Onsite

About The Position

This role serves as the primary functional expert within the IFS platform, responsible for managing the support queue, resolving configuration issues, and developing documentation and Standard Operating Procedures (SOPs) to enhance Polk’s internal capabilities. The position involves end-to-end ownership of T1 and T2 IFS support, including triaging tickets, resolving functional problems, escalating issues with comprehensive context, and communicating with end-users. The analyst will support functional configuration across Finance, Projects, Field Service Management (FSM), and HR modules, learning from the IFS Architect and gradually expanding their responsibilities. Key activities include writing and maintaining SOPs, end-user training guides, and configuration documentation, validating and documenting patch-dependent backlog items, assisting with regression testing during upgrades, managing issues in JIRA, supporting Power BI dashboards, participating in sprint reviews and backlog grooming, and aiding in user onboarding and change management for new capabilities or upgrades.

Requirements

3+ years of hands-on IFS ERP experience, with working knowledge across Finance, Projects, and/or Field Service Management (FSM) modules.
Experience with IFS Cloud preferred; candidates with strong IFS on-premises backgrounds who are motivated to move to cloud will be considered.
Comfortable working in JIRA—creating tickets, updating statuses, linking issues, and contributing to sprint ceremonies.
Strong analytical mindset: you investigate before you escalate and document what you find before you close a ticket.
Solid written communication skills—you can write an SOP that a non-technical end user will actually follow.

Nice To Haves

Familiarity with Power BI as a reporting consumer or builder is a plus.
Experience supporting ERP users in a construction, MEP, field service, or project-driven business is a meaningful differentiator.
Bachelor’s degree in Business, Information Systems, or related field preferred; equivalent experience considered.

Responsibilities

Own the T1 and T2 IFS support queue end-to-end—triage tickets, resolve functional issues, escalate with full context, and close the loop with end users.
Support functional configuration work across Finance, Projects, Field Service Management (FSM), and HR modules—learning from the IFS Architect and progressively taking on broader scope.
Write and maintain SOPs, end-user training guides, and configuration documentation so institutional knowledge lives in Polk, not in a consultant’s head.
Validate and document 25R1 patch-dependent backlog items post go-live and assist with regression testing during future IFS upgrade cycles.
Manage and update issues in JIRA—keeping tickets accurate, prioritized, and linked to business impact so the backlog reflects reality.
Assist with Power BI dashboard support and data validation, confirming IFS data flows correctly into reporting layers.
Participate in SteerCo sprint reviews and contribute to backlog grooming sessions with the IFS Architect and business stakeholders.
Support user onboarding and change management as new capabilities, upgrades, or SOPs roll out.