IFP/IFR Team Lead

A Blessing of Hope•Kearney, NE

About The Position

The IFP/IFR Team Lead mentors and onboards new hires while also performing regular role responsibilities and providing agency services. The Team Lead welcomes new hires, coordinates their shadowing, reinforces training, offers ongoing coaching, and communicates progress and concerns to the Training & Development Manager. Team Leads are expected to model professionalism, accountability, reliability, confidentiality, trauma-informed practice, and strong documentation and service delivery. They must be willing to provide all agency services, including Family Support and PTSV, and maintain at least one active Family Support or PTSV case. On the first day of NEO, the Team Lead sends a welcome text and an email containing contact information, a tentative shadowing schedule, and important onboarding information. During NEO week, the Team Lead meets one-on-one with the mentee before shadowing begins to review expectations, answer questions, and build rapport. Shadowing starts the following Monday. The Team Lead coordinates opportunities, ensures the mentee completes 15–20 shadowing hours before field readiness, and works toward field readiness by the following Monday when appropriate. The Team Lead informs the Training & Development Manager if more shadowing is needed or the mentee is ready early. Mentee meetings take place weekly on Days 1–30, biweekly on Days 31–60, and monthly on Days 61–90. After each meeting, the Team Lead emails the Training & Development Manager a brief update covering progress, strengths, concerns, and additional training needs. Meetings with the Training & Development Manager follow the same frequency through Day 90, with monthly one-on-ones continuing afterward as needed. Team Leads also attend a mandatory one-hour Team Lead meeting each month. Training responsibilities include reviewing the post-training checklist after each NEO and reviewing documentation expectations, email templates, communication standards, forms, and agency resources. Team Leads reinforce NEO concepts and answer questions. They respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible and communicate concerns promptly and professionally. If shadowing is canceled, they notify the mentee immediately, help find alternatives, and alert the Training & Development Manager if the cancellation affects shadowing hours or field readiness. The current NEO schedule is Monday in person from 11:00 a.m. to 4:30 p.m.; Tuesday through Thursday virtually from 9:00 a.m. to 4:00 p.m.; and Friday in person from 9:00 a.m. to 4:00 p.m. Shadowing begins the following Monday. Additional compensation listed includes $0.55 per mile for approved work-related travel, drive time paid at the stated hourly rate, and documentation pay equal to 40% of client face-to-face hours at the regular hourly wage for weekly documentation. Mileage reimbursement is non-taxable and issued biweekly with the paycheck.

Requirements

Willingness to provide all agency services, including Family Support and PTSV.
Maintain at least one active Family Support or PTSV case.
Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice.
Maintain positive communication and professional boundaries.
Attend required meetings and one-on-ones.

Responsibilities

Serve as a positive role model and mentor, welcome new hires, and support their onboarding.
Send a welcome text and email on the first day of NEO, including contact information, a tentative shadowing schedule, and onboarding information.
Hold a one-on-one meeting with the mentee during NEO week before shadowing begins.
Coordinate the mentee's shadowing schedule and provide ongoing coaching.
Meet with mentees weekly on Days 1–30, biweekly on Days 31–60, and monthly on Days 61–90.
After each mentee meeting, email the Training & Development Manager a brief progress update, including strengths, concerns, and additional training needs.
Meet with the Training & Development Manager weekly on Days 1–30, biweekly on Days 31–60, monthly on Days 61–90, and monthly afterward as needed.
Attend the mandatory one-hour Team Lead meeting each month.
Review the post-training checklist after each NEO.
Review documentation expectations, email templates, communication standards, forms, and agency resources; reinforce NEO concepts and answer questions.
Coordinate shadowing opportunities and ensure each mentee completes 15–20 shadowing hours before field readiness.
Work toward having the mentee field ready by the following Monday when appropriate, and notify the Training & Development Manager if additional shadowing is needed or the mentee is ready early.
Provide all agency services, including Family Support and PTSV, and maintain at least one active Family Support or PTSV case.
Model best practices in documentation and service delivery.
Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible, and communicate concerns promptly and professionally.
When shadowing is canceled, notify the mentee immediately, help find alternative opportunities, and notify the Training & Development Manager if the cancellation affects shadowing hours or field readiness.
Demonstrate professionalism, accountability, reliability, confidentiality, trauma-informed practice, positive communication, and professional boundaries; uphold the agency's mission, vision, values, and expectations.

Benefits

Medical insurance: 70% employer-paid for employees and 50% for dependents (full-time employees).
Dental insurance (full-time employees).
Vision insurance (full-time employees).
Short-term disability, 100% employer-paid (full-time employees).
Life insurance, 100% employer-paid (full-time employees).
Up to 10 days of paid vacation annually (full-time employees).
Up to 7 days (56 hours) of paid sick leave (full-time employees).
8 paid holidays per year (full-time employees).
6 weeks of 100% paid maternity leave after one year of employment (full-time employees).
401(k) plan with employer contributions beginning after one year of employment (full-time employees).
$0.55 per mile reimbursement for approved work-related travel.
Drive time paid at the listed hourly rate.
Documentation pay for weekly documentation equal to 40% of client face-to-face hours at the regular hourly wage.