Identity Management Analyst 2

St. Charles Health System•Bend, OR

1d•Onsite

About The Position

The Identity Management Analyst II at St. Charles Health System is responsible for the provisioning of new and current Caregiver access working under established guidelines, policies and protocols. This position ensures the proper access to all types of enterprise applications and data communications systems and services for each user of St. Charles Health System IT resources. The Identity and Access Management team manages the account life cycle for all users of St. Charles systems, provisioning both IT access and badge access to physical locations. The team updates and modifies accounts on demand as users' roles evolve over time, from onboarding to off boarding. This position does not directly manage any other Caregivers.

Requirements

High school diploma or GED required.
A minimum of two years IT provisioning or Identity Management experience is required.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Nice To Haves

Bachelor’s degree in Information Technology, Business, or a related field preferred.
Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations.
Understanding and working knowledge of provisioning principles (e.g. role-based access, request processes).
Experience with reacting to end user / business requests.
Four years of experience in a distributed computing environment, healthcare, or customer service environment preferred.

Responsibilities

Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time.
Provides customer support and tier 2 support for end user community.
Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services.
Serves as an escalation path for troubleshooting moderately complex access issues.
Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director.
Performs multiple tasks simultaneously, completing assigned tasks on time.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.