Identification Services Operator III

Olgoonik Corporation • Washington, DC

3d • Onsite

About The Position

Provide ID services for Department employees and contractors. Perform required and mandated functions and processes. Provides customer support services to system users, employees, and visitors.

Requirements

• High School Diploma
• 2 years of clerical and data entry experience
• 1 year of experience working in a government facility processing applicants for federal ID cards
• Advance working knowledge of Microsoft Windows Applications/Programs
• Good typing skills (30 wpm)
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Ability to follow oral and written instructions
• Ability to perform work with no supervision
• Ability to establish and maintain effective working relationships
• TOP SECRET Clearance Level Required
• Must have a current US Government TOP SECRET Personnel Security Clearance
• Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation.
• Must be a U.S. Citizen.
• Must be eligible for and able to obtain and maintain required Security Clearance/access approvals.

Responsibilities

• Process applicants for ID cards
• Process applications for passport/visa photos
• Process ID card applications
• Perform security background checks
• Perform quality control checks
• Prepare status reports
• Provide intermediate level customer service support
• Provide intermediate level training
• Update files
• Identify and resolve moderately complex ID card problems
• Identify and resolve moderately complex access control problems
• Perform other duties as assigned
• Performs assigned duties in a satisfactory manner
• Works well with co-workers and supervisors
• Observes work hours
• Demonstrates punctuality
• Maintains good relations with the public
• Demonstrates good judgment
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED