Idealease Service Administrator

Cumberland International Trucks - Orlando/Idealease, FL•Fairview Shores, FL

16h•Onsite

About The Position

Cumberland Idealease is seeking a detail-oriented, service-minded Idealease Service Administrator to support our Jacksonville operation. This role is based in Jacksonville and reports directly to the Orlando Service Manager. The right person will help keep repair orders, preventative maintenance, customer communication, and daily service administration moving with accuracy and urgency.

Requirements

Organized, dependable administrator with experience in service, maintenance, dealership, rental, leasing, fleet, or another fast-paced operation.
Strong communicator who works well with technicians, managers, customers, and internal departments while keeping details accurate and professional.
Comfortable with follow-up, documentation, scheduling, prioritizing, and keeping multiple open items moving at the same time.
Positive, steady, and service-focused, with the readiness to support Jacksonville while staying closely aligned with the Orlando Service Manager.

Responsibilities

Manage service administration for Jacksonville, including repair order setup, documentation, updates, follow-up, and closure.
Track preventative maintenance schedules, help keep units current, and communicate upcoming or overdue service needs.
Ensure notes, approvals, labor details, outside repairs, parts information, and customer updates are captured clearly.
Serve as a dependable link between Jacksonville, the Orlando Service Manager, technicians, rental, lease, customers, vendors, and dealership partners.
Stay organized, escalate concerns quickly, and help protect the customer experience by keeping service administration clean and current.