IDD Modern Workplace & Platform Services Analyst

Air Canada • Dorval, QC

7d

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Analyst will be responsible for the Corporate process and standards within Air Canada. This role ensures secure, efficient, and compliant corporate operations, through documentation, consultation with stakeholders, as well as excellent organization skills. The Analyst will collaborate with IT and end users to optimize the end user experience across the entire organization.

Requirements

• 3-5 years of IT technology or operations experience in a large company.
• Strong Organizational Skills
• Experience with managing multiple tasks at once with minimum supervision.
• Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Accountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrates that one be perceived as responsible, reliable, and trustworthy.
• Customer Orientated - Demonstrated concern for satisfying external and/or internal customers
• Results Orientated - Focusing on the desired end result of one’s own or one’s unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach.
• Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Nice To Haves

• Proficiency in Intune and MECM/SCCM systems an asset.

Responsibilities

• Assist in supporting Air Canada’s Standardization of Process and Procedures with Internal and External Teams through the following:
• Act as main point of contact for standards pertaining to Corporate Workstations, Conference Rooms, and Mobility Device Standards.
• Responsible for Endpoint Deployment Communications with the support of Internal and External Stakeholders.
• Provide Tier 2 support for device-related issues, escalating complex problems as needed.
• Monitor Corporate ServiceNow Queues to ensure processes are being effectively followed.
• Work with IT, security, and operations teams to align corporate strategies with broader organizational goals.
• Create and maintain documentation for processes, configurations, and support guides, as well as generate reports for leadership.
• Liase with Product Teams to ensure requirements are captured as part of project intake.

Benefits

• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
• Based on equal qualifications, preference will be given to bilingual candidates.
• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed