IDD Investigator/Incident Coordinatior

RHA Health Services • Murfreesboro, TN

10h

About The Position

The IDD Investigator/Incident Coordinator oversees and manages reportable events in the Intellectual and Developmental Disabilities (IDD) industry. The role ensures compliance with regulatory requirements and internal policies through thorough documentation, investigation, and resolution of reportable incidents. The coordinator serves as a liaison between the organization, regulatory bodies, and other stakeholders to ensure timely, accurate reporting and follow-up.

Responsibilities include coordinating event reporting and documentation; investigating incidents and analyzing root causes and trends; serving as the primary contact for regulatory agencies; developing and monitoring corrective action plans; training staff and maintaining educational resources; managing event data and reporting; and contributing to quality improvement initiatives. Additional duties may be assigned to support the organization’s mission and objectives. This position has no supervisory responsibilities.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Working knowledge of federal, state, and local regulations concerning services to individuals with developmental disabilities.
• Demonstrated experience with incident management, regulatory compliance, and quality assurance.
• Able to regularly lift 10 lbs and lift at least 15 lbs; able to pull at least 20 lbs.
• Able to squat, kneel, crawl, crouch, climb, and stoop.
• Able to regularly use hands to finger, handle, or feel objects, tools, or controls; regularly stand and walk.
• Able to demonstrate CPR proficiency from floor level, including working on hands and knees, bending, standing, and lifting.
• Vision sufficient for close, distance, and peripheral vision; able to talk and hear.

Nice To Haves

• Bachelor’s degree.
• At least 2 years of experience working directly with individuals with developmental disabilities.

Responsibilities

• Coordinate timely and accurate reporting of incidents and events that meet regulatory and organizational criteria for reportability.
• Ensure reportable events are documented in accordance with state and federal regulations and organizational policies.
• Investigate reported events by interviewing staff, reviewing documentation, and gathering relevant information.
• Analyze incidents to determine root causes and identify trends or patterns that may indicate systemic issues.
• Act as the primary contact for regulatory agencies regarding reportable events.
• Prepare and submit required reports to regulatory bodies within established timeframes.
• Stay informed about regulatory changes and ensure organizational compliance.
• Work with relevant departments to develop and implement corrective action plans.
• Monitor corrective actions and adjust strategies as needed to prevent recurrence.
• Train staff on reporting procedures, regulatory requirements, and incident-management practices.
• Develop and maintain educational materials and resources for staff.
• Maintain an organized and secure database of reportable events and related documentation.
• Generate reports and analyze data to provide insights and recommendations to senior management.
• Participate in quality improvement initiatives to reduce the frequency and severity of reportable events.
• Collaborate with other departments to enhance organizational quality and safety.
• Perform additional duties as assigned to support organizational objectives.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED