IDD Executive Director

RHA Health Services, LLC • Kannapolis, NC

5d

About The Position

The Executive Director provides strategic and operational leadership for a single business unit supporting individuals with intellectual and developmental disabilities (IDD). The role ensures person-centered, high-quality service delivery and compliance with regulatory and contractual standards. The Executive Director oversees clinical, administrative, financial, and workforce operations while fostering excellence, accountability, and continuous improvement. The position helps shape outcomes for individuals supported and develops and sustains a high-performing interdisciplinary team.

The Executive Director provides direct and indirect supervision to positions across the unit’s operations, including Qualified Professionals, supervisors, clinical staff, administrative personnel, program managers, training coordinators, and other team members. The role builds high-performing teams, fosters leadership at all levels, and ensures effective performance management across functions.

Requirements

• Bachelor’s degree in human services, Health Administration, Social Work, or a related field.
• At least five years of leadership experience in IDD services, long-term care facilities, or related healthcare or human services settings.
• Knowledge of regulatory standards and quality frameworks applicable to IDD services, such as HCBS, CMS, CARF, and state licensing requirements.
• Ability to lead interdisciplinary teams and drive service excellence in a complex, regulated environment.
• Financial acumen, including experience managing operating budgets and business performance metrics.
• Strong interpersonal, leadership, and communication skills.
• Ability to build collaborative relationships with regulatory bodies, managed care organizations, community partners, and families.
• Ability to regularly lift and carry up to 20 pounds and occasionally pull at least 40 pounds.
• Ability to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Ability to use hands and fingers to handle or operate objects, tools, or controls.
• Ability to stand and walk for extended periods.
• Ability to demonstrate proficiency in CPR from floor level, requiring working on hands and knees, bending, standing, and lifting.
• Close, distance, and peripheral vision; ability to talk and hear. For Deaf and Hard of Hearing Programs only, employees must be fluent in American Sign Language (ASL), and the requirement to talk and hear does not apply.
• Completion of pre-employment screening, including criminal background checks, registry checks, drug testing, education verification, and other credentialing based on position requirements; employment history or references and driving documents may be required when applicable.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Lead overall management of the business unit, ensuring person-centered service delivery, program integrity, and a strong organizational culture.
• Oversee and integrate clinical, administrative, and operational departments and staff.
• Maintain current knowledge of federal, state, and local regulatory requirements and address non-compliance or risk.
• Provide fiscal oversight, support efficient resource allocation, and ensure adherence to budgetary goals and financial targets.
• Lead the Quality Management Team to improve outcomes and quality of care.
• Oversee implementation and monitoring of Personal Outcome Measures (POMs) to support individualized support, autonomy, and quality of life.
• Direct development, execution, and monitoring of the unit’s Quality Improvement Plan, including initiatives and corrective actions.
• Oversee quality assurance processes, including audits, chart reviews, incident tracking, and risk mitigation strategies.
• Prepare for and lead responses to regulatory audits, life safety surveys, certification and licensure reviews, and LME/MCO monitoring activities.
• Ensure timely development and implementation of Plans of Correction, track progress to resolution, and communicate outcomes to stakeholders.
• Ensure appropriate clinical oversight by licensed and credentialed professionals and promote integration of clinical best practices.
• Ensure services align with industry best practices, regulatory standards, accreditation guidelines, and the organization’s mission and values.
• Lead staff training initiatives to ensure workforce readiness and compliance with required competencies, policies, and procedures.
• Build and sustain a culture of professional development, employee engagement, and high performance.
• Collaborate with external agencies, families, and community partners to strengthen services and promote engagement.
• Supervise staff directly and indirectly, build high-performing teams, foster leadership, and ensure effective performance management across unit functions.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive