IDD Executive Director

RHA Health Services • Kannapolis, NC

4d

About The Position

The Executive Director provides strategic and operational leadership for a single business unit supporting individuals with intellectual and developmental disabilities (IDD). The role ensures person-centered, high-quality service delivery and compliance with regulatory and contractual standards. The Executive Director oversees clinical, administrative, financial, and workforce operations, fostering excellence, accountability, and continuous improvement. The position shapes outcomes for individuals supported and develops and sustains a high-performing interdisciplinary team.

The Executive Director leads overall business-unit management and integrates the work of clinical, administrative, and operational departments. The role provides fiscal oversight; leads quality management, quality improvement, and assurance processes; and prepares for and responds to regulatory reviews and audits. It ensures appropriate clinical oversight and alignment with best practices, regulatory standards, accreditation guidelines, and the organization’s mission and values. The Executive Director also leads workforce development and collaborates with external agencies, families, and community partners.

The Executive Director provides direct and indirect supervision to positions across the unit’s operations team, including Qualified Professionals, supervisors, clinical and administrative staff, program managers, and training coordinators. The role builds high-performing teams, fosters leadership, and ensures effective performance management.

The position requires a bachelor’s degree in human services, health administration, social work, or a related field, and at least five years of leadership experience in IDD services, long-term care, or a related healthcare or human services setting. A master’s degree is preferred. Physical demands include lifting and carrying up to 20 pounds regularly, occasionally pulling at least 40 pounds, and performing various movements and extended standing and walking. CPR proficiency from floor level is required. For Deaf and Hard of Hearing Programs only, employees must be fluent in American Sign Language; the requirement to talk and hear does not apply.

Requirements

• Bachelor’s degree in human services, health administration, social work, or a related field.
• At least five years of leadership experience in IDD services, long-term care facilities, or related healthcare or human services settings.
• Demonstrated knowledge of regulatory standards and quality frameworks applicable to IDD services, such as HCBS, CMS, CARF, and state licensing bodies.
• Proven ability to lead interdisciplinary teams and drive service excellence in a complex, regulated environment.
• Strong financial acumen, including experience managing operating budgets and business performance metrics.
• Exceptional interpersonal, leadership, and communication skills.
• Ability to build collaborative relationships with regulatory bodies, managed care organizations, community partners, and families.
• Ability to regularly lift and carry up to 20 pounds and occasionally pull at least 40 pounds.
• Ability to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Ability to use hands and fingers to handle or operate objects, tools, or controls.
• Ability to stand and walk for extended periods.
• Proficiency in CPR from floor level, requiring work on hands and knees, bending, standing, and lifting.
• Close, distance, and peripheral vision; ability to talk and hear. For Deaf and Hard of Hearing Programs only, fluency in American Sign Language is required and the talk-and-hear requirement does not apply.

Nice To Haves

• Master’s degree.

Responsibilities

• Lead overall management of the business unit, ensuring person-centered service delivery, program integrity, and a strong organizational culture.
• Oversee and integrate clinical, administrative, and operational departments and staff.
• Maintain current knowledge of federal, state, and local regulatory requirements and proactively address non-compliance or risk.
• Provide fiscal oversight, support efficient resource allocation, and ensure adherence to budgetary goals and financial targets.
• Lead the Quality Management Team to drive measurable improvements in outcomes and quality of care.
• Oversee implementation and monitoring of Personal Outcome Measures (POMs).
• Direct development, execution, and monitoring of the unit’s Quality Improvement Plan, including progress on initiatives and corrective actions.
• Oversee quality assurance processes, including audits, chart reviews, incident tracking, and risk mitigation.
• Prepare for and lead responses to regulatory audits, life safety surveys, certification and licensure reviews, and LME/MCO monitoring activities.
• Ensure timely development and implementation of Plans of Correction, track them to resolution, and communicate outcomes to internal and external stakeholders, including the corporate office.
• Ensure appropriate clinical oversight by licensed and credentialed professionals and integrate clinical best practices across service settings.
• Ensure services align with industry best practices, regulatory standards, accreditation guidelines, and the organization’s mission and values.
• Lead staff training initiatives to ensure workforce readiness and compliance with required competencies, policies, and procedures.
• Build and sustain a culture of professional development, employee engagement, and high performance.
• Collaborate with external agencies, families, and community partners to strengthen services and promote engagement.
• Provide direct and indirect supervision to all positions within the unit’s operations team.
• Build high-performing teams, foster leadership at all levels, and ensure effective performance management across functions.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director