IDC Door Person - 2nd Shift

AHC Hospitality•Grand Rapids, MI

6d•Onsite

About The Position

The IDC Door Person supports daily restaurant operations by welcoming guests, managing access and guest traffic, maintaining occupancy limits, answering telephones, and taking and delivering room service and delivery orders. The role helps create a teamwork-focused environment and provides quality service in accordance with AHC guest service standards. This is a part-time position requiring availability on Saturdays and Sundays, working the second shift.

Requirements

Some restaurant experience.
High school diploma or GED; related experience and/or training.
Attend TIPS training and properly card guests who appear to be under 40 years of age.
Be comfortable pouring wine or beer or making a mixed drink when a bartender is not present.
Display a positive, courteous, and polite attitude and work well with others.
Maintain a professional appearance, complete uniform, appropriate shoes and socks, and neat grooming.
Show urgency and ability to resolve guest concerns or department issues independently.
Use time productively throughout the shift while meeting department standards.
Follow AHC hotel safety standards.
Availability to work weekends, specifically Saturdays and Sundays.

Responsibilities

Regulate guest traffic at the IDC entrance, assist guests who have the access code but experience difficulty entering, and do not disclose the passcode.
Welcome guests, introduce them to the menu and specials, and provide attentive service according to AHC and department standards.
Track the number of guests in the restaurant to ensure occupancy limits are not exceeded.
Communicate guest issues to the manager and bartender via headset.
Clear the space, especially the patio, after last call to comply with the city noise ordinance.
Complete daily restaurant setup and breakdown using checklists.
Learn menu items, ingredients, happy-hour offerings, and other specials.
Monitor business forecasts and anticipated guest counts.
Take future reservations using the online reservation system and identify leads for private dining.
Stay informed about local events and offer suggestions to guests.
Follow Health Department requirements, complete temperature logs, rotate products using first-in, first-out practices, and record or dispose of expired products on the waste log.
Complete daily cleaning, side work, restaurant cleanliness, and deep-cleaning duties; keep work areas neat and clean.
Answer telephones, take room service and delivery orders, prepare them accurately, and deliver them according to AHC guest service guidelines.
Monitor food waste and look for ways to reduce waste and expenses and generate revenue through ideas and suggestive selling.
Work in designated restaurant areas, including counter service, food running, and table service.
Attend department meetings and communicate ideas, opinions, and information with management and team members.
Follow hotel green policies and recycle items in the appropriate bins and stations.
Report to work on time, follow the attendance policy, and complete other responsibilities assigned by the General Manager or Food and Beverage Manager.