ICT Systems Analyst
About The Position
This role is for an ICT Systems Analyst who is passionate about translating business requirements into practical technology solutions and enjoys working closely with stakeholders to improve systems and processes. The analyst will play a key role in supporting the delivery and optimisation of ServiceNow ITSM solutions across Goodstart. Working closely with the Senior Business Analyst, project teams and stakeholders, the analyst will analyse business and technical requirements, develop detailed specifications, and contribute to the successful implementation of technology solutions aligned with organisational priorities. The role involves working across a collaborative ICT and PMO environment, supporting the design and rollout of ServiceNow ITSM functionality and integrations that enhance service delivery and align with ITIL best practices. This role offers the opportunity to influence process improvement, contribute to enterprise technology initiatives, and support a more efficient and scalable ICT environment.
Requirements
- Degree qualification in Information Technology or related discipline, or equivalent practical experience
- Experience working as a Systems Analyst, Business Analyst or within ICT project delivery environments
- Experience working with ServiceNow including ITSM processes and workflows (Essential)
- Understanding of ITIL processes including Incident, Change, Request and Problem Management
- Experience gathering business requirements and translating them into functional or technical specifications
- Exposure to SaaS platforms, integrations and modern technology environments
- Experience supporting technology delivery frameworks such as Agile or Waterfall
- Strong stakeholder engagement and communication skills with the ability to work across technical and non-technical teams
- Analytical problem-solving skills with a proactive and collaborative mindset
- Current QLD Working with Children Check or willingness to obtain
Nice To Haves
- Experience with tools such as Microsoft Teams, Visio, Monday.com or Azure DevOps will be highly regarded
Responsibilities
- Analyse business and technical requirements to develop clear and detailed technical specifications
- Support the design, configuration and rollout of ServiceNow ITSM solutions and associated integrations
- Collaborate with stakeholders to ensure solutions align with business priorities and ITIL processes
- Review functional requirements and assess alignment to standard ServiceNow functionality
- Recommend solution approaches that maximise out-of-the-box functionality and minimise customisation
- Facilitate workshops and engage with stakeholders across business and technology teams
- Investigate system and design issues and contribute to practical, scalable solution outcomes
- Assist with functional and integration testing and support validation of implemented solutions
- Develop key project artefacts including technical specifications, configuration workbooks and standard operating procedures
- Support continuous improvement across ICT processes, systems and service delivery practices
Benefits
- Flexible work arrangements
- Salary packaging benefits available through AccessPay (eligibility applies)
- Access to discounted childcare (up to 15%)
- Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
- Free annual flu shot (optional)
- Option to purchase extra leave for even greater work life balance
- First Nations Support and Cultural Leave
- Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
