ICMS Case Manager Lead – Care Campus
St. Joseph Center•Los Angeles, CA
•$29•Hybrid
About The Position
The ICMS Lead is a working lead who helps coordinate caseload workflow, complex participant needs, referrals, documentation, case conferencing, and collaboration with Client Support Specialists and other campus teams.
Requirements
- Bachelor’s degree in social work, psychology, sociology, human services, public health, or a related field preferred, unless more specific contract requirements apply.
- Three or more years of case management, homeless services, behavioral health, housing, healthcare, or related direct-service experience preferred.
- Prior lead, supervisory, or team-coordination experience preferred.
- Strong case-management, service-navigation, documentation, communication, problem-solving, and team-coordination skills.
- Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work.
Responsibilities
- Provide daily guidance and case consultation to ICMS Case Managers and help coordinate participant assignments, workflow, and service priorities.
- Support staff with complex participant needs involving housing, healthcare, behavioral health, substance use, benefits, and other barriers.
- Strengthen coordination with Client Support Specialists, including warm handoffs, follow-up, navigation, and participant engagement.
- Reinforce timely, accurate documentation, support quality reviews, and escalate significant programmatic, participant, staffing, or safety concerns.
Benefits
- Excellent Benefits package available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
