Mental Health Case Manager - ICMS
About The Position
Join Alcott: Make a difference! Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a compassionate and mission-driven Case Manager to join our Intensive Case Management Services (ICMS) team. If you are passionate about supporting individuals experiencing homelessness, thrive in field-based work, and are committed to advancing housing stability and wellness for vulnerable Angelenos, this is your opportunity to make a direct impact on our community. Come help us deliver high-quality, person-centered services that embody Alcott’s mission and values.
Requirements
- Must have at least one (1) year of experience working with homeless individuals and have a social work or mental health–related bachelor’s degree or have a minimum of two (2) years of experience providing direct mental health services and ICMS PSH.
- Must have experience working with participants with mental illness, chronic medical conditions, and substance use disorders.
- Must have expertise in chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, landlord/tenant rights, and eviction prevention.
- Ability to perform necessary computer functions for electronic health record documentation.
- Valid California driver license, clean driving record, and insurability under Alcott’s auto liability policy.
- Live Scan fingerprint clearance required.
- Employee must maintain driving eligibility throughout employment.
Nice To Haves
- Experience collaborating with multidisciplinary teams.
- Bilingual in English and Spanish.
Responsibilities
- Conduct persistent, trauma-informed outreach to individuals experiencing homelessness.
- Build rapport to support trust, stabilization, and engagement in services.
- Assess client needs, barriers, functional impairments, and strengths to support individualized service planning.
- Collect and compile all documentation required for subsidized housing applications, including identification, income verification, benefits information, and clinical documentation.
- Assist clients in completing all required housing forms and processes.
- Provide direct housing navigation, identify available units, communicate with property managers, and accompany clients to housing appointments.
- Ensure linkage to mental health care, psychiatric services, therapy, primary care, and substance use treatment.
- Coordinate care with multidisciplinary teams, shelters, hospitals, landlords, and DHS partners.
- Support clients in accessing public benefits, legal services, and community resources.
- Provide transportation to appointments when indicated.
- Assist clients in maintaining housing stability and preventing eviction.
- Provide crisis intervention, safety planning, and suicide risk assessment as needed.
- Deliver ongoing tenancy support to promote long-term housing retention.
- Document all services accurately and promptly in the electronic health record in accordance with agency and DHS requirements.
- Participate in team meetings, trainings, case consultations, and quality assurance activities.
Benefits
- 100% employer-paid Medical and Dental coverage (employee only, with family and PPO options available at an additional cost)
- 403(b)-retirement plan with a 6% employer match
- Paid vacation and sick time
- Supervision and ongoing training opportunities to support your path toward licensure and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
